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Max K.

Henderson, NV

12/06/2023

Catégorie : Service

Service advisor

Please avoid having Heath as your service advisor. I previously had an issue where my car was broken into during a service January 2022 and my previous service advisor Brandon Wyatt and Assitant manager Paul Olawski helped compensate for the lost items. When I came in to receive an oil change, Heath asked if I would like my 60k mile service done. From what I recall, it should have been done 2/3 oil changes ago given that was part of the compensation. There was no record indicating the service being done so he was going to contact me this morning and update me. No response from him all day. This service was what Paul agreed he was going to cover due to the incident that took place in 2022. I was extremly grateful for this because he told me that this kind of incident unfortunately does not get compensated for and would have to go through insurance. While the oil change was being performed, I get a notification about my front axels are in need of a service. Heath tells me he would contact me about approval from Hyundai if it would get covered through their power train 100k warranty. I spoke with Tyrese(from sales) and a service mechanic and they both tell me that axels are covered through the 100k power train warranty. No call back about the warranty was ever made by Heath either. I called Hyundai around 12:30pm - 4pm (consistently) trying to get a hold of someone about what is going on. When I finally got a hold of him, he did not sound apologetic at all and sounded condescending. He was the one who said he would contact me in the morning. He claims that he dropped off a message to Paul and it was Paul who did not check the message.

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