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K M.

Carnation, WA

12/08/2025

Catégorie : Service

Cowling Forgotten, Ductwork Still Missing, Extra Charges

Hyundai Kirkland replaced my engine under warranty but forgot to reinstall the engine cowling and air inlet ductwork, left the air intake housing and hoses unbolted, and has now refused to replace the missing ductwork. The cowling was only put back on after I reported it, and when I called about the ductwork, Randy hung up on me after claiming it was missing when we first brought it in for repair. They reused the old serpentine belt and quoted $325 for a replacement since the old one is now making noise, then asked for $435 to fix a dimmer switch that failed during the repair.
Two months, three visits, and my car is still missing parts — incompetent, dishonest, and unacceptable service.

Hyundai of Kirkland

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