Beware: Hyundai of Kennesaw's Unreliable Service and Deceptive Practices
My recent encounter with Hyundai of Kennesaw left me thoroughly disappointed and frustrated. From start to finish, the experience was riddled with incompetence, unprofessionalism, and deceptive practices that I simply cannot overlook.
To begin with, scheduling an appointment for car repair at Hyundai of Kennesaw was an ordeal in itself. It took an astonishing two months to secure a slot, only to be met with further disappointment upon arrival. Despite being assured that my car would be promptly serviced, it languished in their shop for four days without any work being done. Shockingly, I was informed that it would sit idle for several more days before repairs could even commence. This gross mismanagement of time and resources is utterly unacceptable.
In addition to their unethical business practices, the level of customer service at Hyundai of Kennesaw was abysmal. The staff exhibited a blatant disregard for professionalism and courtesy, showing little interest in addressing my concerns or providing timely updates on the status of my vehicle. Their cavalier attitude towards customer satisfaction speaks volumes about their lack of commitment to delivering quality service.
In conclusion, my experience with Hyundai of Kennesaw was nothing short of a nightmare. From interminable wait times to subpar and rude customer service, this dealership epitomizes everything that is wrong with the automotive industry. I strongly advise prospective customers to steer clear of Hyundai of Kennesaw and seek out reputable dealerships that value honesty, transparency, and customer satisfaction.
Save yourself the headache and avoid Hyundai of Kennesaw at all costs.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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To begin with, scheduling an appointment for car repair at Hyundai of Kennesaw was an ordeal in itself. It took an astonishing two months to secure a slot, only to be met with further disappointment upon arrival. Despite being assured that my car would be promptly serviced, it languished in their shop for four days without any work being done. Shockingly, I was informed that it would sit idle for several more days before repairs could even commence. This gross mismanagement of time and resources is utterly unacceptable.
In addition to their unethical business practices, the level of customer service at Hyundai of Kennesaw was abysmal. The staff exhibited a blatant disregard for professionalism and courtesy, showing little interest in addressing my concerns or providing timely updates on the status of my vehicle. Their cavalier attitude towards customer satisfaction speaks volumes about their lack of commitment to delivering quality service.
In conclusion, my experience with Hyundai of Kennesaw was nothing short of a nightmare. From interminable wait times to subpar and rude customer service, this dealership epitomizes everything that is wrong with the automotive industry. I strongly advise prospective customers to steer clear of Hyundai of Kennesaw and seek out reputable dealerships that value honesty, transparency, and customer satisfaction.
Save yourself the headache and avoid Hyundai of Kennesaw at all costs.