Hello,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Your feedback will be shared with the proper management to review and then someone will reach out to you.
We value your business and your experience did not match hour expectations.
If you have anything further to add, please feel free to respond to this email, and I will do my best to facilitate a conversation.
Sincerely,
Emily Hill
Owner Loyalty Manager
Columbus Auto Group