Pretty frustrated. Not with our sales guy. Ryan was great and on top of selling us a used 2019. But as soon as we found some issues before agreeing to buy it was a bit of a hassle getting the manager Tim to approve to fix the totally broken glove box and cut seat belt (hello safety issue). Then we discovered no manual. We were given a 2017. When we asked for a 2019 Tim said the $60 he had to spend was too much after we spent $40k plus on car and warranty. So Ryan gave us a printed version but it won’t even fit in the glove box. Sorry but this to me was very bad customer service by Tim (along with making us feel guilty for asking them to fix the sebelt and totally broken glove box)
I’m altering my review to one star. Not only did they never give us a manual and we still don’t know everything. They also sold us a tire with THREE plugs in it. From day three we kept losing air. (They has to add air to have us buy it I’m sure). A week later lost air again. And now we’ve had to replace the tire. They had to have knowledge of this but because sold “as is” they made it ok in their eyes. From the manual they said to get in contact but never returned messages left and now this. I’m so disgusted.
Update: well things got worse. We found out the maintenance we were told was done was not. We bought the car at 28,982 miles and told all work was done. Found out the 30,000 mile work was not. Including the air filter. I hate my car at this point. This whole transaction has been miserable and I wonder what else we were lied to about and what issues we are going to have. The auto start is already having issues. I’m so angry and have no idea what we will find as time goes on. We wanted to have a tow hitch put on and warranty work done but I’m afraid to let them touch it at this point. We tried to work with them and have been ghosted. Hinshaws Jason and Ryan had told us they’d figure it out. Tim texted me asking how happy we were with the service and when I expressed our issues he just totally quit responding. It’s amazing that Honda is ok with this representation. We need recall work, a hitch and 30,000 mile work done and I need to find a dealer to do so.
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I’m altering my review to one star. Not only did they never give us a manual and we still don’t know everything. They also sold us a tire with THREE plugs in it. From day three we kept losing air. (They has to add air to have us buy it I’m sure). A week later lost air again. And now we’ve had to replace the tire. They had to have knowledge of this but because sold “as is” they made it ok in their eyes. From the manual they said to get in contact but never returned messages left and now this. I’m so disgusted.
Update: well things got worse. We found out the maintenance we were told was done was not. We bought the car at 28,982 miles and told all work was done. Found out the 30,000 mile work was not. Including the air filter. I hate my car at this point. This whole transaction has been miserable and I wonder what else we were lied to about and what issues we are going to have. The auto start is already having issues. I’m so angry and have no idea what we will find as time goes on. We wanted to have a tow hitch put on and warranty work done but I’m afraid to let them touch it at this point. We tried to work with them and have been ghosted. Hinshaws Jason and Ryan had told us they’d figure it out. Tim texted me asking how happy we were with the service and when I expressed our issues he just totally quit responding. It’s amazing that Honda is ok with this representation. We need recall work, a hitch and 30,000 mile work done and I need to find a dealer to do so.