Come visit the new Hiley Hyundai West. Our highly qualified technicians at Hiley Hyundai are here to provide exceptional service in a timely manner. Schedule your appointment today! Come visit the new Hiley Hyundai West. Our highly qualified technicians at Hiley Hyundai are here to provide exceptional service in a timely manner. Schedule your appointment today!
While I am sure the majority of folks who work at this dealership are great people, there are always those few who ruin it for the others. This was probably my 15-20th new car purchase in my life.
My salesperson Chris Fredericks provided us with one of the worst buying experiences of our lives. If you want someone who is honest and is truly trying to help, choose another salesperson…Insult to injury: I had called the dealership and left voicemails and emails asking about the permanent plates (in Texas the system is so antiquated, they mail them to the dealership instead of to your home). No return calls or messages. However, I did talk to a finance guy and two other salesmen, who told me and I am paraphrasing for all of them “Normally, the salesperson receives them and sends you an email and/or calls you when the plates come in.”
Today, 16 December 2024, I called the MVD and asked if they can look up plates by the VIN. I was told “…Those plates would have been received by the dealership at least 15-days prior to December 4” Since I purchased the car on 1 November, that makes sense…I finally reached Chris today to inform him of the facts and he stated “I don’t typically get notified of plates or really deal with plates.” I couldn’t take another lie from this guy, so I hung up. Here is his final text from minutes ago:
“I guess we got disconnected Curt. I don't have your plates here at the store and typically I am not the one who gets info on when we get plates here anyways. Will try and find out where they are.”