I chose Hendricks as certified Subaru collision repair because my car was next to new and well under warranty. This was a first time experience for me, but I was led to believe that it would be a quick easy repair. I was braced for a week without my car. …in fact that was the original estimate when I took it in. My contact /customer service person resigned about a week into process. After that, communication was poor and the job took 2 1/2 weeks. I don’t know if this typical or if the handoff created the situation that caused me frustration.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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