Greedy LOW Down Service Advisor with poor customer service skills
Poor Customer Service and they up charged services to get more money out of customers/ warranty company's to get better bonuses. Mark Sullivan told me I needed a motor replacement ($9300.00+ to fix my car)on a 2016. This car was purchased from Hendrick`s Chevrolet new in 2017 and has been paid off I`m the only owner. With that being said, they allowed my car to sit in the parking lot for 4 days pretending to be "breaking the motor down" to send images to my warranty provider. I discovered that after Mark Sullivan refused to communicate with me and I called for a Manager. Then, I was told that my vehicle was not even getting worked on. At this point I filed a BBB complaint asking for my car to be released. After, that I had to take my car to another dealership to get fixed. I dropped it off on a Sunday and the repairs and warranty payment was done by Tuesday at 12:00pm at the other dealership at a cost of less than $2200.00. I would not recommend the company to the devil himself. I WILL NEVER BUY NOR GET ANY SERVICES FROM HENDRICK`S CHEVROLET IN HOOVER AL AGAIN!!!!!!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
