I want to formally express my extreme dissatisfaction with the service I received from Harrell’s Tire and Auto Service.
If my vehicle were to break down directly in front of this shop, I would rather push it home in freezing, rainy conditions than ever bring another vehicle here again—including my bicycle.
I brought my 1997 Honda Civic, which I drive daily, to this shop solely for an exhaust leak. At drop-off around 9:00 a.m., I clearly explained the vehicle’s condition and specifically requested that they inspect and identify where the exhaust leak was coming from. While I am fully aware the car needs routine work due to its age, it did not have a Class III coolant leak prior to bringing it in.
After calling for an update around 2:00 p.m., I was told—without explanation—that the vehicle had a bad coolant leak from the radiator and hoses. This was never an issue before. When I asked about the exhaust leak, I was told they would need to perform a pressure test at an additional cost. At this point, I was already frustrated, as the original concern had not even been addressed.
I called again around 4:30 p.m. after receiving no follow-up, only to be told that they had found only the coolant leak. When I arrived in person after my vehicle had been there for seven hours, I was finally told, “Yes, you do have an exhaust leak, but we don’t know where it’s coming from.”
Let me be clear:
The sole purpose of this visit was to locate the exhaust leak. After seven hours, that task was not completed. Instead, I left with a newly identified Class III coolant leak that now requires a radiator and hose replacement—an issue that did not exist before this visit.
This was not my first negative experience with this shop. I previously gave them another chance after they mishandled repairs on my 2012 Hyundai Sonata, which ultimately had to be corrected by the dealership.
This business does not diagnose customer concerns properly and appears to prioritize unnecessary or unrelated repairs. The experience felt less like professional automotive service and more like being upsold at the expense of the customer’s trust.
To put it simply:
This is like going to a doctor for knee pain and being told you need a kidney transplant—only to be asked afterward if your knee still hurts.
I'm taking my vehicle to Lane Auto, which I should of done in the first place.
I strongly advise others:
Do not take your vehicle here.
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If my vehicle were to break down directly in front of this shop, I would rather push it home in freezing, rainy conditions than ever bring another vehicle here again—including my bicycle.
I brought my 1997 Honda Civic, which I drive daily, to this shop solely for an exhaust leak. At drop-off around 9:00 a.m., I clearly explained the vehicle’s condition and specifically requested that they inspect and identify where the exhaust leak was coming from. While I am fully aware the car needs routine work due to its age, it did not have a Class III coolant leak prior to bringing it in.
After calling for an update around 2:00 p.m., I was told—without explanation—that the vehicle had a bad coolant leak from the radiator and hoses. This was never an issue before. When I asked about the exhaust leak, I was told they would need to perform a pressure test at an additional cost. At this point, I was already frustrated, as the original concern had not even been addressed.
I called again around 4:30 p.m. after receiving no follow-up, only to be told that they had found only the coolant leak. When I arrived in person after my vehicle had been there for seven hours, I was finally told, “Yes, you do have an exhaust leak, but we don’t know where it’s coming from.”
Let me be clear:
The sole purpose of this visit was to locate the exhaust leak. After seven hours, that task was not completed. Instead, I left with a newly identified Class III coolant leak that now requires a radiator and hose replacement—an issue that did not exist before this visit.
This was not my first negative experience with this shop. I previously gave them another chance after they mishandled repairs on my 2012 Hyundai Sonata, which ultimately had to be corrected by the dealership.
This business does not diagnose customer concerns properly and appears to prioritize unnecessary or unrelated repairs. The experience felt less like professional automotive service and more like being upsold at the expense of the customer’s trust.
To put it simply:
This is like going to a doctor for knee pain and being told you need a kidney transplant—only to be asked afterward if your knee still hurts.
I'm taking my vehicle to Lane Auto, which I should of done in the first place.
I strongly advise others:
Do not take your vehicle here.