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Hanlees Hilltop Hyundai

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(493 Avis)
86
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
5
Total des ReScores
3,6
Moyenne de ReScore
86
Score NPS ®

Détails de l'entreprise

À propos

Hanlees Hilltop Hyundai is conveniently located in Richmond CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Hilltop Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Hanlees Hilltop Hyundai is conveniently located in Richmond CA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Hilltop Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today ...more

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(510) 222-8882

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
3285 Auto Plaza Richmond, CA 94806
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(493 Avis)

SS
gravatar
Shirley S.
Pinole, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Cool
Cool
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 04/05/2022 08:48 AM

Thank you so much Shirley for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


ZD
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Zoyla D.
Richmond, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Cool
It’s good
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 03/24/2022 04:38 PM

Thank you so much Zoyla for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


Client vérifié
Pacifica, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
The staff was knowledgeable and honest
I had my engine replaced under warranty. Everyone I interacted with was knowledgeable and honest.
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 02/09/2022 09:10 AM

Thank you so much Dear client for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


VN
gravatar
Victoria N.
Hercules, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service department
Very Friendly
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 02/03/2022 11:34 AM

Thank you so much Victoria for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


MC
gravatar
Maria C.
Richmond, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great
.
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 01/20/2022 03:52 PM

Thank you so much Maria for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


Client vérifié
Berkeley, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
BEST SERVICE OUT
SERVICE WAS AMZING IM DEFINITELY COMING BACK AND TELL ALL MY FRIENDS
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 01/14/2022 06:04 PM

Thank you so much Renaye for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


RS
gravatar
Rodolfo S.
San Bruno, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/12/2022
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
Hanlees Hilltop Hyundai has the Worst customer service i’ve experienced
I will never return to this shop. My 4 year old car’s engine failed and it took close to 5 months to get it replaced. Customer service is so bad. They don’t answer the phone and they don’t call you back when you leave a message
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 01/12/2022 05:43 PM

Thank you Rodolfo for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly. 

Hope to hear from you soon.

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


QF
gravatar
Queen F.
Pinole, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Awesome Service
You can definitely tell they are very busy at this location and under staffed like most businesses but they did their best to attend to me as soon as possible and were very helpful.
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 01/11/2022 04:12 PM

Thank you so much Queen for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


JH
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Jennifer H.
El Sobrante, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service
Service dept was very friendly, you can tell they've gotten busy over the last few months but service was still very helpful.
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 12/17/2021 11:21 AM

Thank you so much Jennifer for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


SS
gravatar
Shirley S.
Pinole, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great
Amazing!
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 12/07/2021 08:42 AM

Thank you so much Shirley for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


Client vérifié
San Pablo, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Nallely is the best!
They always get me in and out even when they are super busy!
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 12/07/2021 08:41 AM

Thank you so much Dear client for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


Client vérifié
Richmond, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Good
They are good
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 11/15/2021 04:29 PM

Thank you so much Dear client for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


MC
gravatar
Maria C.
Richmond, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Nice
Nice
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 11/01/2021 11:46 AM

Thank you so much Maria for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


ER
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Edwin R.
El Sobrante, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Recall
Nice easy fast for finish no problem recomet this dealer num# 1
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 10/23/2021 11:30 AM

Thank you so much Edwin for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 


JL
gravatar
Jian L.
Hilltop Mall, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great customer service
Nallely did an excellent job.
MARIANA F., Customer Relationship Manager de Hanlees Hilltop Hyundai a répondu le 10/20/2021 03:25 PM

Thank you so much Jian for your 5 stars review, we appreciate your business and I am glad your visit went great, I love to hear we were able to help you out and your vehicle. Will see you in the next service visit.

Have a Great Day!

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.