Came in for a busted radiator hose and told them exactly what was needed. I called the shop before the work was done and was quoted $528 but when i arrived the bill was $606. When I got the bill I saw that I was charged $93.75 for a diagnostic, even though I laid out the problem and exactly what was needed. Upon calling the shop and pointing it out, I was given credit back for the diagnostic.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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