Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service Gurnee Hyundai is part of the Bob Rohrman Auto Group, which has been in business for over 30 years! We are located on Grand Avenue in Gurnee, IL. Our technicians are trained by Hyundai to ensure you get the very best quality for your maintenance and service needs. Call us today or visit our website to schedule your next service appointment. We look forward to seeing you soon! ...more
Turns out this group of new people appear to be just as bad as the old .
I bought a used car and the problems with the whole experience were:
Asked if it was certified. Told that it was by sales person. PROBLEM: failed to "mention" that yes while it was certified but I needed to pay another $1,500 to get the warranty for the certification. Found out when I was signing docs.
After signing the documents, the finance person, Zaire (sp?), refused to give me ANY documents on the transaction until I brought in and signed over the title to my vehicle as a trade-in. When I signed over title, I re lived and still don't have much paperwork. I have absolutely nothing giving me info on the vehicle like the window sticker which would atleast tell me what features the thing has.
When I signed over the title, I asked for the 2nd key. I was told by my sales person, Yousef, there was not a second key. REALLY?
Really? On a 2022 vehicle there isn't a second key? I am not finished with this issue but thus far he refused to do anything about it. Just my problem now.
After all the unanticipated, after the fact warranty and other necessary add-ons, my payment was $100 a month more than what we started at and it was well after 9pm.
Being very unhappy and feeling like I was taken I went back in twice to talk to them about not taking the car. No can do. This sales manager, Luis, came to schmooze me and make me go away. He told me he would put back on the tracking device that he took off after I purchased the car. And, said he would talk to the general manager and get me a 2-year service contract free to make me feel better. This was at 6:30 on a Saturday. Time to close. Agreed to meet the next Monday. As it turned out he wasn't in on Monday. He'd give me his phone number I called him. He said he would meet me on Wednesday. Went in Wednesday he wasn't there on Wednesday. So now I don't have a key I have no service agreement I don't have the tracker that they promised to put back on and I've got more to add to this but I'm going to have to come back to do it.