Service après-vente's Avis

4,7

(1 893 Avis)

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Avis récents

Beatriz A.

Skokie, IL

05/26/2024

Catégorie : Service

Excellent service

have been a customer for more than 20 years... I have even brought my friends to buy a car from this dealer and I have also come to have them serviced, but they have never treated me as well as Chris Mason, very attentive , helpful and professional thank you

Dennis Y.

Skokie, IL

12/30/2023

Catégorie : Service

Scammer and liars

Don't deal with Grant Gaither, Tony and this dealer. They are full of lies. They said they will give you discount and price mstch from other dealer so you don't need to go somewhere else. No transparency on their documentation. Nothing was given!!! Go to Libertyville Hyundai, Patrick Hyundai or napketon Hyundai with better customer service and transparency pricing. No lies. I dont recommend Gregory Hyundai. They will not keep their promises and argue with customers! Horrible dealing with them!

Grace O.

Skokie, IL

12/29/2023

Catégorie : Service

Liars

This dealer is a bunch of liars. Don't ever deal with Grant Gaither or this dealer if you want to be happy and satisfied on what you buy. He promised to match the price from Patrick Hyundai but after signature and documentation, nothing was given. No discount or price match was followed. No wonder there were few customers complaining when I got there. I should known that before i purchased a car there. His Manager Tony was also a liar and can not keep his word. Definitely , I will not go back in this dealer again. I dont recommend this dealer. Better you go to Libertyville Hyundai or at Patrick Hyundai. They will keep the price based on their words and price quote. They also have better discount with good customer service. They are very transparent on documentation before you sign in which they will explained it to you the total price, discounts and extra fees from taxes to the packages. Where in Gregory Hyundai, no transparency and full of lies. Watch out and don't fall into their traps. Grant will say bad stuff that about Libertyville Hyundai that will charge you bunch of stuff afterward. That's not true, I experienced it the other way around. I dont know how they keep Gregory
Hyundai reviews but my experienced was really horrible on this dealer. I should rate them negative for lying!

Dennis Y.

Skokie, IL

12/29/2023

Catégorie : Service

Scammers and Liars

Jeo Z.

Chicago, IL

11/17/2023

Catégorie : Service

Waste of my time and money

Made an appointment two days prior, they knew I was coming from a distance. As I’m pulling up to the lot I get a call telling me my car was no longer available. I was the first appointment of the day so not like the car had just sold minutes earlier. I made it known I would be taking an Uber in. Just terrible customer service

Ed N.

Lincolnshire, IL

12/22/2022

Catégorie : Service

Warranty Engine replacement

I was at my wit's end after 3 months because another dealership had failed to submit the correct warranty documentation for a new engine for my Tuscon. Gregory got the negative marks removed with the warranty company and submitted the documentation correctly and got the approval for an engine replacement! Thank You for your excellent service!

Marcy E.

Deerfield, IL

07/11/2022

Catégorie : Service

Service Department

Yony in the service department went the extra mile and apologized/resolved past experience service issues. Yony was professional and made sure everything was taken care of for complete satisfaction. Please make sure Yony is acknowledged for his great customer service!

Laurie F.

Northbrook, IL

2013 Hyundai Tucson

03/31/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Worse dealership experience

Do not shop or
Service your Hyundai at Gregory Hyundai

SHAHBAZ S. de Gregory Hyundai a répondu le 04/04/2022 02:27 PM

My sincerest apologies Laurie, I tried every avenue I could. Shahbaz GM for Gregory Hyundai

Thomas N.

Kenilworth, IL

2018 Hyundai Santa Fe Sport

03/16/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Gregory Hyundai service department

I would highly recommend Gregory Hyundai for purchasing a car and for the quality of work in their service department. They are fair, affordable, and very helpful.

SHAHBAZ S. de Gregory Hyundai a répondu le 03/19/2022 09:07 AM

Thank you for the business!

Client vérifié

Highland Park, IL

2021 Hyundai Kona

03/15/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Problem with car not fixed.

Service called Hyundai. Continue to get the runaround. Six months later car still not fixed. It’s a new car, a 2021! Hyundai Corp. calls the shots and gives customer a very lengthy runaround!! I called Hyundai Corp. received a case # .. was told I would get a call back within a week !! Still waiting….NOT a nice way to treat a customer who bought a NEW car!! My car needs a new engine!! What am I waiting for??

SHAHBAZ S. de Gregory Hyundai a répondu le 03/19/2022 09:20 AM

Thank you for your honest feedback, as discussed before I am deeply sorry about how this process has been. Would you have time for a conversation? Feel free to reach out to me as well 847-831-5980 Shahbaz GM at Gregory Hyundai.

Client vérifié

Deerfield, IL

2020 Hyundai Tucson

03/12/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Oil change

Very friendly

SHAHBAZ S. de Gregory Hyundai a répondu le 03/19/2022 09:06 AM

Thank you for the business!

Wayne J.

Northbrook, IL

ReScore Avis™

03/29/2022

Catégorie : Service

Resolution of a bad experience

I received a call from the General Manager and he apologized and resolved all my issues to my complete satisfaction.

Avis original

03/08/2022

Catégorie : Service

Very Dissatisfied with the Service Dept.

I have been coming to Gregory Hyundai for many years and always had excellent service in the past. Today I only wanted a oil change and inquired about any recalls. The service writer run my vin number and said There is a recall on my car. After almost 2 hours I asked the service manager how much longer it would be. He said he had all the paperwork and asked me if I wanted a wash. I said as long as all work was done I Would wait. About 20 minutes later I was told the car was ready. I paid my bill and found the car was never washed. Service person said he was sorry. This is not the way Gregory did work in the past.

SHAHBAZ S. de Gregory Hyundai a répondu le 03/10/2022 01:52 PM

Good Afternoon Wayne, My name is Shahbaz and I am the GM for Gregory Hyundai. I am deeply sorry about the experience you have had, is there a time we can set up to talk and figure out how I can make it up to you? Please call me at 847-831-5980

Hyun L.

Morton Grove, IL

2008 Hyundai Veracruz

03/01/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Terrible Experience!! Would not recommend Gregory Hyundai dealership or Hyundai!!

SHAHBAZ S. de Gregory Hyundai a répondu le 03/10/2022 02:01 PM

I am deeply sorry about the experience, do you have time to go over your experience? I would love to sit down and go over the experience and discuss a way to make it up to you. -Shahbaz GM of Gregory Hyundai 847-831-5980 -

Client vérifié

Niles, IL

2020 Hyundai Tucson

02/28/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service visit

Was not satisfied with the handling of this visit

SHAHBAZ S. de Gregory Hyundai a répondu le 03/10/2022 02:03 PM

David N.

Houston, TX

02/24/2022

Catégorie : Service

John Verschelden, Service Advisor

Brought my daughter's car in while she and son in law were away because the radio was not working.The service writer, John, explained after checking the fuse that a diagnosis had to be done. He returned in about 15 minutes and told me that they accessed the back of the dash, pulled the harness, let it sit momentarily and plugged it back in to reset the radio. It worked! The cost came in about half of what I expected to be. I give tremendous credit to John, the mechanic and Gregory Hyundai for exceeding my expectations.

SHAHBAZ S. de Gregory Hyundai a répondu le 03/10/2022 01:46 PM

Thank you for the buisiness!

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