Service après-vente's Avis

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Avis récents

Tim U.

Grayslake, IL

03/12/2025

Catégorie : Service

G70 purchase

My car buying experience was a pleasant one..Starting with meeting the salesman Adam M. In the parking lot who greeted me and my friend upon our arrival…he did not hassle us and carried himself with the utmost professionalism…he was friendly throughout the entire process and very knowledgeable…there was no BS and what was discussed during the process he came through and kept his word..he followed up with me days after the purchase to ensure I did not have any problems and to schedule a follow up appointment for the car…A+ job..Well done…I would recommend Adam to anyone that’s looking to purchase a vehicle…

ERIC K.

Golf, IL

2024 Genesis G80

02/08/2025

Vérifié Client

Catégorie : Sales

Basic small repair under warranty

It was a basic fix to the gasoline tank lever that broke and for them to repair.
They scratched my car chipped the paint. I asked them to fix that. They said they will call me back to schedule and never did. Absolutely, unbelievable. This is not my experience other places

Genesis Motor America de Genesis Of Glenview a répondu le 02/12/2025 08:53 AM

Thank you for reaching out to Genesis Motor America. We are disappointed to hear about your retailer service experience and the challenges you’ve faced in receiving a call back from the retailer. We would like to better assist you and act as a liaison between our partnered retailer. We have escalated your concerns to one of our case managers to contact you today for further assistance. Thank you.

Genesis Consumer Affairs^mm

BOURGEOIS J.

Libertyville, IL

2023 Genesis GV80

02/03/2025

Vérifié Client

Catégorie : Sales

I enjoyed it

The staff was very kind.especially the service manager. (Terry?)
The waiting area was clean and comfortable. I appreciate that they provided a desk where I could work.

CHARLIE T.

River Forest, IL

2021 Genesis GV80

02/01/2025

Vérifié Client

Catégorie : Sales

Much Better Service than Highland Park Genesis

Great service in Glenview. Everything was done to my satisfaction and in a timely manner.

I originally went to Genesis Highland Park for service. An oil change took 2 1/2 hours. They only had one mechanic working there and he was on his cell phone a lot of the time as I waited. They told me I needed new front brakes and rotors, but could not give me a total cost.

Genesis Glenview - Big yes!
Genesis Highland Park - Big no!

Client vérifié

Chicago, IL

2023 Genesis GV70

01/14/2025

Vérifié Client

Catégorie : Sales

Good Experience

My experience overall was good. I received help right away and it was a friendly encounter. However, the only negative comment was getting into the service area. A sign how to get inside the area would be helpful. But overall, my experience was very good.

Client vérifié

Glenview, IL

2023 Genesis GV80

11/24/2024

Vérifié Client

Catégorie : Sales

Overall poor service eperience

One of the reasons I decided to lease genesis was because I was promised concierge service that comes with such a luxury vehicle purchase. I only had 3 total service appointments over the last two years and they were all less than satisfactory/not even average. The last one was the worst of all. It is probably too much to type here but long story short when I came to get my car it took them about 45 minutes to straighten out the charges which I shouldn't have been charged to begin with. And when it was all said and done I received a vehicle that wasn't even washed neither inside or outside (I used to lease from BMW and it was a standard part of their service. so I was expecting something similar). Not only was it not washed/cleaned it was returned to me with giant bird feces all over the vehicle and the driver side door/window. If I hadn't just waited 45 minutes for them to figure out the invoice situation I would have said something, but I was already running late and had to leave. I would have given 1 star, but the manger Richard did apologize for the mess up and called to follow up with me a few days later. I wish I could rate my experience higher, but I have a certain standard having dealt with BMW service for many years. If I choose to not get another Genesis it is not because I don't like the car, it is only because the service experience so far has been poor.

Client vérifié

Northbrook, IL

2022 Genesis GV70

10/29/2024

Vérifié Client

Catégorie : Sales

Wonderful Team, Above & Beyond Service!

I had a recent maintenance visit plus fix for recall on my Genesis GV70. Terry went above and beyond in assisting me with scheduling an appointment to have the recall fixed asap. Thank you Terry and team for the seamless communication and speedy servicing! This is why I choose to come back to Genesis of Glenview time and time again.

Client vérifié

Chicago, IL

2022 Genesis GV70

05/29/2024

Vérifié Client

Catégorie : Sales

Good Experience, Genesis Supply Chain Needs Help

Overall interactions with employees was fantastic. Was not happy with how long it took parts to be shipped to the shop. However, once parts arrived, repairs were done quickly.

MYONG H.

Chicago, IL

2019 Genesis G70

05/20/2024

Vérifié Client

Catégorie : Sales

Thank

Professional!

TOM S.

Chicago, IL

2023 Genesis GV80

04/22/2024

Vérifié Client

Catégorie : Sales

Quick n easy

I highly recommend this dealership for service. I had a very pleasant experience. I will not hesitate to go back here for any needs.

HAIDER Z.

Chicago, IL

2023 Genesis Electrified GV70

03/03/2024

Vérifié Client

Catégorie : Sales

Cleanliness of the vehicle could have been a lot better.

Working with Richard was amazing. He was really attentive and communicative.

However, I was very disappointed with the cleanliness of my car when it was returned. There were water spots all over the paint, since it was not dried properly and the interior had fingerprints and light stains that I had to clean myself. Expected much better in this regard.

WILLIAM S.

Rockford, IL

2023 Genesis GV70

02/03/2024

Vérifié Client

Catégorie : Sales

Friendly helpful thorough!

My car has had several problems with the differential, they worked over the course of four days to replace everything they needed to to make sure my car was in perfect working order upon return. Excellent service.

FLOYD K.

Glenview, IL

2020 Genesis G70

01/15/2024

Vérifié Client

Catégorie : Sales

Daylon

Having Daylon as my go to at the service department has made all the difference in the world. He makes my appointments and babies the whole process through. He is hard working, great to deal with, and just makes things so easy. He’s a real difference maker

JOEL K.

Chicago, IL

2022 Genesis GV80

12/30/2023

Vérifié Client

Catégorie : Sales

Great Experience

We had a great experience from setting up appointment to leadership on dropping off and picking up our car. They went up a beyond to make our service experience perfect.

Client vérifié

Park Ridge, IL

2020 Genesis G70

12/28/2023

Vérifié Client

Catégorie : Sales

Fast Service

Fast and friendly service. The facility and staff presented themselves in a very clean and professional manner. No concerns about leaving my car to them.

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