Once again I would like to thank Mr. Jim Church for going the extra mile of making sure I was completely satisfied. From the moment I arrived, he kept me abreast of where my car was in the repair process and the time remaining. This was the first time I had used the First Mile Maintenance where your oil change and tire rotation were paid for upon purchase of the vehicle. When I arrived home I then notice that I had paid the tire rotation. I called Jim and inform him that I had the First Mile Maintenance Plus. He told me he had to check with his manager and would call me back. Jim called me the next day and informed me the cashier will be getting in contact with me to reimburse the money. Man of his word...thanks.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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