Please make sure check your car fully before your pick it up. They will deny their responsibility if something wrong like crack windshield that you don’t see it at delivery.
I just wanted to take a moment and say what a magnificent experience me and my family had here at Genesis Of Wayne. From the moment we walked in until the moment we walked out with our new vehicle, the whole process was flawless. I personally want to thank all the sales managers that help accommodate our needs and get us to the payment we needed to be. Our salesman was amazing with his knowledge of the vehicle and how he didn’t put any pressure when presenting the numbers to us. I highly recommend this dealer for all your buying and servicing needs.
This dealership did not provide luxury experience. Also salesperson handle both Hyundai and genesis sales. Other genesis dealers I visited had dedicated genesis salesperson and separated sales area for genesis.
Posted $4450 off of a vehicle on Autotrader and their website, but I was told the vehicle did not have any discounts and they did not know why it was posted at a discount.
Non recommandé
TR
Terry R.
West Orange, NJ
12/18/2020
Service disappointment
Do not use their service. They are horrible and they don’t honor their service appointments. They will say it’s not their fault that they don’t have the appointment scheduled in their system even though you got a confirmation. On the phone for over half an hour and got nothing resolved. They are the worst.
Non recommandé
AH
Ahmad H.
Haledon, NJ
08/17/2020
Don’t Even Think About It!!!
I never wrote a bad review in my entire life about any customer service experience, but this dealership forced my hand. I honestly wish I can rate them -5 stars, but regardless here’s my story:
I was recently looking to lease a Genesis G70 3.3t Elite AWD 2020 from Genesis of Wayne in NJ. I had communicated with an internet sales consultant (Clarins Artiles) via text message on 08/06/2020, in which we agreed upon a deal. At this point, she had already reviewed the deal with her sales manager (Jay) and accepted my offer; then told me to visit the dealership to check out the vehicle and sign the deal. I also asked her to provide me with the link to the car on the website, so she did.
Therefore, I left work early the same day and visited the dealership where I was directed to a different sales consultant (Chuck), who told me that the car had just been sold to someone else. FYI - the car is still on the website till this day and time between agreeing on the deal and me visiting the dealership was about 6 hours or so.
I was then treated very rudely by the dealership staff when I tried explaining what had happened between me and Clarins; including the sales manager who did not admit it was a go until I showed him the text messages with Clarins as proof. Shortly after reviewing my text messages with Clarins, he agreed to continue with the deal but changed one thing OF COURSE; which I was fine with. Then, I was asked to fill out my information to run a hard inquiry, pick 3 vehicle color options and to put a deposit of $500. He even printed out a summary of our deal and told me to wait a couple of days for his call.
It has now been almost 2 weeks since then and I realized my card was never charged the $500 deposit. So, I have been calling the dealership to speak with the sales manager (Jay) and follow-up on the reason why I was not charged yet, as well as, checking on the status of the vehicle. Every person I have spoken with has taken my name and phone number down to leave a message for him so that he will call me back. I have not received any phone calls despite reaching out multiple times during the past few days.
FINALLY, I was able to get on a call with (Jay) today AND of course his response was that he couldn’t “locate” the car. At this point, I honestly gave up on such shitty dealership staff and made me feel “Disgusted”
I have been a huge fan of the Genesis models and I would hate to say that this has been the WORST customer service experience (I guess that’s what happens when you bring Hyundai sales reps to sell you a Genesis model). So if you’re a serious buyer and would like to get a deal, PLEASE for your own sake stay away from this dealership and its staff; especially (Jay, Chuck & Clarins)!!!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Vérifié Client
