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SureCritic / Genesis Of Wayne
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Genesis Of Wayne

Score moyen
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(33 Avis)
44
Écrire un avis
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Détails du score

5 stars
62%
4 stars
13%
3 stars
10%
2 stars
4%
1 star
9%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
44
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(973) 694-7800
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1935 Route 23 S Wayne, NJ 07470
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(33 Avis)
Écrire un avis
Avis récents
MP
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Maritza P.
Clifton, NJ
2021 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional
I would highly recommend Mazda of Wayne. The staff are professional and friendly. Service details are provided after and during services if needed. Mazda of Wayne are accommodating whenever possible in such a effortless way.
JL
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Jay L.
Brooklyn, NY
2022 Genesis Gv70
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/14/2022
client vérifiéVérifié Client
6
Catégorie : Service
Don’t expect luxury car service.
Genesis do make some incredible luxury cars. but they don’t provide luxury car service like Lexus or other luxury brand. I think that they need to separate service facilities from Hyundai.
NICHOLAS D., Service Manager de Genesis Of Wayne a répondu le 02/18/2022 05:56 AM

Sorry about the inconvience some one will reach out 

Client vérifié
Pompton Plains, NJ
2020 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2022
client vérifiéVérifié Client
10
Catégorie : Service
Very complete , professional service
Very smooth , quick drop off service. Service rep understood what had to be done and kept me advised . Pick up was quick and service rep reviewed all completed work .
NICHOLAS D., Service Manager de Genesis Of Wayne a répondu le 02/18/2022 05:57 AM

thank you for the review 

JW
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Jack W.
Mahwah, NJ
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2022
client vérifiéVérifié Client
10
Catégorie : Service
Repair
Very professional
NICHOLAS D., Service Manager de Genesis Of Wayne a répondu le 02/18/2022 05:57 AM

thank you for the review 

JP
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John P.
Secaucus, NJ
2021 Genesis G70
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/27/2022
client vérifiéVérifié Client
8
Catégorie : Service
Experience with dealership was good ut was lead to believe by purchase agent that Genesis would pick up my car to be serviced
Had a good experience with the reception agent and check out agent
DD
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Dino D.
Pompton Plains, NJ
2019 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2022
client vérifiéVérifié Client
10
Catégorie : Service
Mike the valet is the best!
The service department is very friendly and efficient. I appreciate the good job they do.
AM
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Andrew M.
Morristown, NJ
2019 Genesis G80
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/19/2021
client vérifiéVérifié Client
7
Catégorie : Service
ok, needs improvement
This survey took too much of my time. I have told the people at the dealer what needs to be done. I do not wish to do any future surveys.
Thank you
Client vérifié
Nutley, NJ
2021 Genesis Gv80
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/10/2021
client vérifiéVérifié Client
0
Catégorie : Service
No Value of the Customer’s Time
One of the worst service experiences of my life. The vehicle was supposed to be ready by 1:30pm as per the advisor. I was actually assured that would be the latest time and most likely it would be before. After taking a shuttle to the mall to kill time around 12:15pm, I got a call from my advisor around 1:40pm to let me know that my vehicle was in queue for the car wash and that she was calling my shuttle to pick me up because by the time I get back to the service center it would be ready. When I get there around 2:15pm, I was told my vehicle is not ready. When asked for the reason, I was told that a “recall” had just come in. Supposedly in the 20-30 mins after I get the call from the advisor, it happened. When asked what the recall was for, they wouldn’t tell me. No one communicated with me about any of this. My vehicle was returned to me at 6pm. When I called Genesis customer care to inquire about this “recall”, they informed me that it’s been there since January of this year, which was 11 months ago and it was a software update. Interesting that I was sold the car from Genesis of Wayne in July, at which point the “recall” was still there. They didn’t think it was that major while selling me the vehicle and letting me drive off the lot. There’s a lot more to the story, but the most annoying thing was that at no point did anyone take any accountability for their poor communication or apologize for wasting my whole day. It’s like my time has no value to them.
PS
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Paulo S.
Wayne, NJ
2020 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/27/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great customer service!
They went up and above to take care of my car! Fixed the issue and the car is flawless! Even took care of small scratch complimentary! Great service!
Kudos to Nick and Dave
NICHOLAS D., Service Manager de Genesis Of Wayne a répondu le 11/13/2021 07:35 AM

THANK YOU SIR  

SS
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Scott S.
West Orange, NJ
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2021
client vérifiéVérifié Client
10
Catégorie : Service
Wayne Genesis Service
Service department was amazing. Took me right in on time and had my loaner vehicle ready as promised and finished my work in the time promised.
NICHOLAS D., Service Manager de Genesis Of Wayne a répondu le 11/13/2021 07:37 AM

THANK YOU FOR THE 5 STAR REVIEW  

Client vérifié
Norwood, NJ
2019 Genesis G80
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/28/2021
client vérifiéVérifié Client
0
Catégorie : Service
Cant get loaner and didnt fix
Had to wait several wks to get a loaner and when finally dropped off, didnt fix the issue after two visits
Client vérifié
Cranford, NJ
2021 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great experience
Service was prompt and courteous
NICHOLAS D., Service Manager de Genesis Of Wayne a répondu le 11/13/2021 07:37 AM

THANK YOU FOR THE 5 STAR REVIEW  

JF
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Jeffrey F.
Piscataway, NJ
2021 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great Experience with GENESIS of WAYNE
Had a Great and Fast Experience with the Service Department at GENESIS of WAYNE
Client vérifié
Wayne, NJ
2020 Genesis G80
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/22/2021
client vérifiéVérifié Client
Catégorie : Service
Appointment not honored
While the valet service is very good my service appointment made on the web and confirmed by the dealer was not honored. They had no record of the appointment even though I received confirmation.
Non recommandé
Client vérifié
Cedar Grove, NJ
2019 Genesis G90
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/20/2021
client vérifiéVérifié Client
Catégorie : Service
Service was exceptional
Service was exceptional
Recommandé
1-15 sur 33 résultats
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