Solutions d'affaires
English French Canadian
SureCritic / Réparation automobile / Genesis Of South Bay
business image

Genesis Of South Bay

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(116 Avis)
93
Écrire un avis
SureCritic peut aider à la rétention de votre entreprise
En savoir plus

Détails du score

5 stars
89%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5
15
Total des ReScores™
4,8
Moyenne de ReScore™
93
Score NPS ®

Détails de l'entreprise

Catégories
Réparation automobile, Concessionnaire de voitures neuves, Concessionnaire Genesis
Contact
(424) 456-2030
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
20433 Hawthorne Boulevard Torrance, CA 90503
Obtenir des directions
Département des ventes' Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(116 Avis)
Écrire un avis
Avis récents
MA
gravatar
Maz A.
Woodland Hills, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/06/2023
0
Catégorie : Sales
They sold me a lemon and aren't willing to make the issue right, poor customer service, terrible GM
If I can give negative stars I would. I leased a G90, their flagship vehicle April 1st. Two days later it was in the shop for navigation and map not working. Then the car has been back and further to the dealer every few weeks. Finally they replaced the navigation module, then the cameras on the cluster stopped. Now going on 45 days the car is there and now they say they are just a repair shop and I need to deal with corporate. They sold me a lemon and forcing me to keep it, but they are in possession of it, while I make the monthly payments. The service advisor Donnie is actually a very nice guy and is doing his best, but the entire dealership is under bad management and they lack good customer service to make the situation right. Now I have obtained a lemon attorney to sue genesis for everything back. I do not recommend buying a vehicle from them. Steer clear.
BS
gravatar
bob s.
Schenectady, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2022
9
Catégorie : Sales
test
test
CS
gravatar
Clarence S.
Los Angeles, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
10
Catégorie : Sales
Six months manufacturers maintenance service
Thank you Donnie Ellis for your timely and professional service on my 2022 Gv80. And the attachment of license plate bracket on front grill.
CS
gravatar
Clarence S.
Los Angeles, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
10
Catégorie : Sales
Six month manufacturers maintenance service.
Thank you Donnie Ellis, for your professional and timely service. And the attachment license plate of the front grill (Gv80,2021).
JP
gravatar
Joe P.
Castaic, CA
2022 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2022
client vérifiéVérifié Client
10
Catégorie : Sales
The best
Hands down one of the best car purchase experience
CG
gravatar
Charlotte G.
Carson, CA
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Service
Excellent service from the beginning to end.
CK
gravatar
Cruise K.
Phoenix, AZ
2022 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Great experience
Polite salesman. Great experience 10/10 would recommend.
BL
gravatar
Brad L.
San Pedro, CA
2022 Genesis G70
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2022
client vérifiéVérifié Client
Catégorie : Sales
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/08/2022
8
Catégorie : Sales
If buying a Genesis insist on cristianinitial
Initial salesman was rude I’m prepared and carrying a sandwich and coffee I told the young lady and reception I will not deal with this man and she went and got someone in Christian who was very professional and good to work with
STEVEN S. de Genesis Of South Bay a répondu le 02/08/2022 05:56 PM

Hello Brad,

Thank you for taking the time to let us know how we and Christian did during your purchasing process of your G70.  It is great to hear that working with Christian was a great experience.  He is one of our most knowledgeable Genesis specialists.  I also wanted to let you know that we are currently building our new Genesis location and it will be located on PCH next to the Jaguar and Mercedes dealerships.  This will address all the issues you had with our current facility.  We will also be remodeling the Hyundai location as well this year.  

Anytime I receive a low score alert, I always like to reach out to see what happend.  If you feel Christian did enough to earn a passing score which is 5 out of 5, he would greatly appreciate it.  Let me know if there is anything I can do at this point to help Christian earn a 5 out of 5 rating.

Best Regards,

Steven Suh
Sales Manager
Genesis of South Bay

LK
gravatar
Likwon K.
Torrance, CA
2022 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Good dealer
Friendly and knowledgeable personnel. Very helpful throughout the purchasing process.
DD
gravatar
Diego D.
Ontario, CA
2022 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Great service!
Love the car and had a great experience at South Bay. Great customer service and lots of inventory compared to other dealers to choose from.
MK
gravatar
Mindy K.
Valencia, CA
2022 Genesis G70
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2022
client vérifiéVérifié Client
Catégorie : Sales
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/13/2022
8
Catégorie : Sales
Overall exceeded my expectations
Overalls exceeded my expectations. Good staff interaction and transparency.
STEVEN S. de Genesis Of South Bay a répondu le 01/13/2022 03:17 PM

Hello Mindy,

I just spoke to James and he said that you made a mistake on the survey and asked me to resend the survey email.

Best Regards,

Steven Suh
Sales Manager 
Genesis of South Bay

SS
gravatar
Steven S.
Aliso Viejo, CA
2022 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Easy as 1-2-3
Test drive the vehicle, got pricing and in and out in less time then I thought. Vehicle delivery was amazing, went over and explained all the features and showed me how to use them and answered all my questions.
ME
gravatar
Mona E.
CA
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2022
client vérifiéVérifié Client
10
Catégorie : Sales
JC was exceptional and overall made the difference during this purchase!!!
My wife and I were researching the Hyundai Santa Fe hybrid upon our arrival to the dealership in South Bay. JC, our sales person whom we'd been in contact with via text, was very transparent about the vehicle not being available. He encouraged us to come by and look at other vehicles. We'd previously drove the Santa Fe at another dealership that morning and was shocked to hear that there was a "market" mark-up of $10k. I was gobsmacked to hear that this $33K vehicle was now being sold for over $40K simply because of "limited stock". So, as you can imagine, we went into South Bay with a bit of hesitancy and irritation.
We asked JC if there was a "markup" at South Bay and he responded with a resounding "NO, we don't do that here". So, even though the Santa Fe wasn't available, JC wanted to show us other options. After a test drive and comparisons to other GV70's and GV80's. We ended up falling in love with the 2022 GV70. The car is immaculate inside and out. Plus, one can't argue that the warranty is out of this world! Overall, JC and the Genesis GV70 were well worth our trip to Hyundai of South Bay.
The car was delivered in pristine fashion with my requested blue bow. Overall, I couldn't have asked for a better Christmas present both car and experience. JC is the guy to go to if you're in the marker for a car, no matter what vehicle you've done your research on. Just swing by the dealership and give a few cars a spin but make sure to ask for JC. It was worth it for us.
JL
gravatar
Justin L.
Sun Valley, CA
2022 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Great service
Good people
JL
gravatar
Jongchil L.
Fullerton, CA
2022 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Great service
There a lot of options that came with my car. It helps that there is Korean language available for easy access to features. The associate was kind and explained everything in detail.
1-15 sur 119 résultats
Entreprises près de chez vous
Takeda Enterprises
94
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(224 Avis)
The Toy Shop
96
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(640 Avis)
Joe's Automotive
93
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(243 Avis)
European Auto Specialist
100
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(108 Avis)
Benz N' Beamers
84
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(152 Avis)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.