Solutions d'affaires
English French Canadian
SureCritic / Genesis Of Plano
business image

Genesis Of Plano

Score moyen
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(14 Avis)
42
Écrire un avis
SureCritic peut aider à la rétention de votre entreprise
En savoir plus

Détails du score

5 stars
67%
4 stars
13%
3 stars
11%
2 stars
5%
1 star
3%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5
3
Total des ReScores™
5,0
Moyenne de ReScore™
42
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(972) 867-5000
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
909 Coit Road Plano, TX 75075
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(14 Avis)
Écrire un avis
Avis récents
AH
gravatar
Angelia H.
Garland, TX
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/12/2021
2
Catégorie : Service
Brought car in for tire repair due to nail
My car is very new. Just purchased at end of June. Took vehicle in for a tire repair 1st time and they did great and changed new tire. No issues. I took my car in on 8/9/21 for tire repair on same tire and they noted a nail was there and would just need to patch and they noted noted there was a recall on G80 part..so they checked. Then they came to me and said it’s time for your oil change and tire rotation. I said okay go ahead. After repairs was done I drove home and got on freeway and my brand new car did not sound brand new anymore. I’m hearing noise that were not there prior to me bringing my brand new $61,000 plus car in to just fix a tire. The next day I got more concerned because I had not drove my car after picking up & continued to here the unpleasant sound. G80 do not have any winning noises when purchasing. So I took my car back up to service and they had a mechanic ride with me & he verified that there was a noise and my car should not be sounding like that. They could not get me back in to look at my car until the following week, which will be Monday 8/16/21. It’s very disappointing when you take your car in for services for first time after getting a brand new car.. and noticing that someone in Service obviously may have done something wrong to your new vehicle and you have to wait the following week to get the vehicle looked at! We pay to much money and I feel they should have worked my car in to address the same day. Now I have to ride 4 more days with this noise.. not knowing if something worst will happen to my car. They did not Even look under the hood just to make sure it was not anything severe.
MATTHEW L. de Genesis Of Plano a répondu le 09/03/2021 11:54 AM

Good Afternoon Ms. Hannah,

Let me start off by apologizing for your recent experience during your service visit. If you have a few spare minutes to you mind reaching out to me to discuss this situation further?

Thank you very much,

Matt Levandowski 
469-768-7007

Entreprises près de chez vous
Tidwell Auto Service
87
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(725 Avis)
CARSTAR SheerMetal
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
(0 Avis)
Allison's Autocare Inc
99
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(611 Avis)
Young Automotive Total Car Care
67
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(18 Avis)
Ewing Auto Group Collision Center
100
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(0 Avis)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.