I brought my 2015 Hyundai Tucson to Family Hyundai in Tinley Park , Illinois for servicing on 8/22/26 after having Brakes and Rotors installed @ a Very Reputable Auto Repair Facility on 8/2126. The service facility told me that the Rear Driver Side also needed Wheel Bearings & Disc Brake Calipers on Both Sides l told them that those parts are Under Warranty so just replace the pads and rotors. I took my vehicle to the Service Department @ Family Hyundai on 8/22 26 and didn’t hear from them until more than a week later. Gary the Service Manager told me that the Bearings were Covered but my Warranty Company “Easy Care” would not cover the Caliper because the bolt was seized on the Caliper Bracket and even though they were able to get it off it would be a $385.00 Service Charge for the 1 Caliper Bracket which the Warranty Company Refused to Cover. I called the Warranty Company Myself and they Told Me that they had no problem covering the Caliper and it comes in a set but they Had Not Received Any Calls about a Caliper and to just have Gary call them and they’ll Approve The Caliper. I called Gary and relayed the information to him and waited for a response but He Never Called Me Back. I called several times to Speak with Him but he’d Never Come to the Phone so I asked for His Boss whose name is Joe. After explaining my situation to Joe he Kept Saying that that New Caliper Bracket is Sold Separately and that’s what I was being charged for. As a 41 year Union Member of The Pipefitters Local 597 my mechanical expertise tells me that there’s No Way that Rick @ Cabrales Auto which I have been going to for 30 years and is a Very Reputable Auto Repair Facility would return my car with not only a Seized Bolt on 1 Caliper Bracket but according to the Discharge Sheet that I was given and Signed BOTH BRACKETS have a Seized Bolt this Defies Logic. The Discharge Receit indicates that the Speed Sensor needs replacing along with the Rear Passenger Side Brake Caliper which Makes My Car Unsafe. I’m Thoroughly Upset @ how My Wife and I were Treated by this Dealership after buying 2 New Cars and a Used 2015 Hyundai Tucson which has been a MECHANICAL NIGHTMARE!!! My wife and I are Totally Perplexed as to why the Service Facility @ Family Hyundai would Fabricate this Seized Bolt Nonsense for not 1 but Both the Driver and Passenger Side to Deny Me of Coverage!!! PLEASE HELP US this has been a TERRIBLE EXPERIENCE
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
