This is not 1 star as I was contacted first that my vehicle had informed them that it was due for service and I received a call about it. That part was generous. Now I have reached out a total of 5 times since receiving that call in order to get something scheduled for valet service on my g70. Of those 5 calls 4 were messages left and the 5th was someone answering and saying they had to check the schedule to find a time that they could book the valet to come get my vehicle. Now I was not in a hurry and understood it may take a couple weeks to get done. But the fact that 2 weeks of calls go unanswered and not returned was unbelievable. So I ended up going to my local Kia dealership as they work on stingers with the same drivetrain to get this oil change done. I took my Saturday morning to do this. Part of purchasing this vehicle was the included valet and service for the first 36k miles. On the first time I needed it I went unanswered and paid out of pocket for what should have been free! I will give another chance once the next service rolls around but this puts an incredibly bad taste in my mouth and it is not a good look for anyone that asks me my thoughts. The sales process of the vehicle was top notch, no complaints there. I also love the car, just beyond frustrated that included service(big selling point as well) is not being stood behind.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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