I took my Genesis in for service because the front turn signals were not working. One hour later I received an estimate of $3,676 to fix the turn signals. The estimate said two head lights had to be replaced because the car had been in an accident. The car had not been in an accident. I took my car to the neighborhood mechanic. In 20 minutes he replaced two light bulbs. Cost—$23.72–includes tax and labor. The head lights work, the turn signals work. Either the person who gave the estimate was not trained or taking advantage of a female senior citizen.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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