A call to schedule a maintenance with a loaner car wasn't available. As well as the Concierge service that's offer at the purchase of the car for 3 years or 30,000 miles. I wasn't given an appointment because the receptionist had no dates that she could give me. She stated, and I quote " it could be one week, two weeks or I really can't say". I asked to speak to a manager and after waiting for 10mins. I received a text from a manager stating there are no loaner cars available. Genesis customer service department has been a disappointment with the last two service for my 2025 Genesis GV70. I wish there was another option for service while my car is still under warranty.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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