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SureCritic / Genesis Of Macomb
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Genesis Of Macomb

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(18 Avis)
88
Écrire un avis
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Détails du score

5 stars
87%
4 stars
11%
3 stars
1%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
2
Total des ReScores™
5,0
Moyenne de ReScore™
88
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(586) 408-2030
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
19077 Hall Road Macomb, MI 48044
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(18 Avis)
Écrire un avis
Avis récents
JM
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James M.
Sterling Heights, MI
2019 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2022
client vérifiéVérifié Client
10
Catégorie : Service
First time customer
My service appointment was quick. I was her because my usual dealer quick selling Genesis. I was met as soon as I open my car door and confirmed I was here for my third free service call. I waited in the service guest room , read a few pages in a book I had brought and was advised the service was done. I signed out and walked outside and picked up my freshly washed car. No problems. That's the way I like my service.
MICHAEL D B. de Genesis Of Macomb a répondu le 01/20/2022 11:12 AM

Thank you so much for the 5-star rating! We greatly appreciate positive feedback from our amazing customers!

Sincerely,
Mike Brady 
Elder Hyundai Service Manager
(586) 408-2047

JH
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John H.
Eastpointe, MI
2018 Genesis G90
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2021
client vérifiéVérifié Client
10
Catégorie : Service
Genesis G90 Experience
I bought a genesis g90 out of state, I thought I was bringing my car in for routine service, when I got to the dealership I was greeted and I immediately felt welcome, they checked out my vehicle and discovered I had so many problems But the staff helped me so much they solved my issues in a timely manner Thanks Family for making my first experience a great one I recommend this service department to everyone
MICHAEL D B. de Genesis Of Macomb a répondu le 11/19/2021 05:16 AM

Thank you so much for the 5-star rating! We greatly appreciate positive feedback from our amazing customers!

Sincerely,
Mike Brady 
Elder Hyundai Service Manager
(586) 408-2047

Client vérifié
Grosse Pointe Woods, MI
2019 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2021
client vérifiéVérifié Client
10
Catégorie : Service
It was fine. The person I interacted with was very Professional and engaging. I will say that the gesture area does not compare to the guest area at suburban Genesis which provided cubicles which allowed you to work on your computer and more privacy.
See above comments.
MICHAEL D B. de Genesis Of Macomb a répondu le 11/04/2021 02:18 PM

Thank you so much for the 5-star rating! We greatly appreciate positive feedback from our amazing customers!

Sincerely,
Mike Brady 
Genesis Of Macomb
Service Manager
(586) 408-2047

JW
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Jeffrey W.
Mount Clemens, MI
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2021
client vérifiéVérifié Client
9
Catégorie : Service
Great Service
Truly professional and courteous technicians. Performs outstanding service with explanation.
MICHAEL D B. de Genesis Of Macomb a répondu le 10/09/2021 11:16 AM

Thank you so much for the 5-star rating! We greatly appreciate positive feedback from our amazing customers!

Sincerely,
Mike Brady 
Genesis Of Macomb
Service Manager
(586) 408-2047

CH
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Charles H.
Detroit, MI
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
Solving a Difficult Problem
Genesis of Macomb were professional and efficient in finding and solving a difficult problem that was unusual and hard to detect. It involved the Service Manager and the Master Technician and, apparently was quite unusual. They even consulted with Genesis Tech Team at Genesis home office. Special thank for a job well done!
RH
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Robert H.
Utica, MI
2019 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
The service team goes out of their way to make you feel comfortable. They provide great service, and go over everything that was done to the car. Would highly recommend them.
DN
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Deann N.
Bloomfield Hills, MI
2020 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2021
client vérifiéVérifié Client
Catégorie : Service
Top Notch Service
Would recommend this dealership and product....best service and automobile I have ever had!
Recommandé
THOMAS J K. de Genesis Of Macomb a répondu le 01/25/2021 06:36 AM

Thank you very much for your 5 star review!

BH
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B H.
Macomb, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2021
G90 routine maintenance visit
Tom, David and the entire service team go out of their way to provide the best service, especially during these difficult times. Always pleasant, explained options, provided updates and made sure I was satisfied with my service prior to departure. *** Also want to acknowledge the sales team, who got me up to date on new Hyundai and Genesis models during my wait/visit. Landon was very informed and gave a thorough run down on the G70, G80, GV80, Sonata and the Veloster N they had in their showroom. Landon was assisted by Megan (I believe that was her name) who was in training. Both Service and Showroom areas were well maintained and it showed. Another great experience at Elder Hyundai/Genesis.
Recommandé
THOMAS J K. de Genesis Of Macomb a répondu le 01/25/2021 06:36 AM

Thank you very much for your 5 star review!

CH
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Charles H.
Detroit, MI
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2020
client vérifiéVérifié Client
Catégorie : Service
Very satisfied customer
Very well run dealership and very pleasant to deal with.
Recommandé
THOMAS J K. de Genesis Of Macomb a répondu le 12/10/2020 08:05 AM

Thank you very much for your 5 star review!

Client vérifié
Clinton Township, MI
2019 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2020
client vérifiéVérifié Client
Catégorie : Service
Clean and efficient.
Scheduled G70 for periodic maintenance. They accomodated me easily and provided the service as required. Great experience!
Recommandé
THOMAS J K. de Genesis Of Macomb a répondu le 09/10/2020 05:29 AM

Thank you very much for your 5 star review!

RB
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Russell B.
Saint Clair Shores, MI
2019 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2020
client vérifiéVérifié Client
Catégorie : Service
Genesis of Macomb
What a great place to do business. Feel like I got a great deal and thanks to Adam and Tom it was a great experience. Love my new Genesis G 80 !!
Recommandé
THOMAS J K. de Genesis Of Macomb a répondu le 09/02/2020 05:37 AM

Thank you very much for your 5 star review!

JW
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Jeffrey W.
Mount Clemens, MI
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2020
client vérifiéVérifié Client
Catégorie : Service
Great Service
Return of vehicle took no than expected, but I was provided with a loaner because of the backlog of repairs.
Recommandé
THOMAS J K. de Genesis Of Macomb a répondu le 08/06/2020 10:17 AM

Thank you very much for your 5 star review!

RH
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Robert H.
Utica, MI
2019 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/15/2020
client vérifiéVérifié Client
Catégorie : Service
service
Great service, excellant dealership and staff.
Recommandé
THOMAS J K. de Genesis Of Macomb a répondu le 07/16/2020 05:45 AM

Thank you very much for your 5 star review!

VP
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Vincent P.
Warren, MI
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2020
client vérifiéVérifié Client
Catégorie : Service
Ease of requesting service
All service personnel are very friendly and knowledgeable. 90% of the time, we can wait for service to be completed. Since the G80 is such a great vehicle, required service is minimal.
Recommandé
THOMAS J K. de Genesis Of Macomb a répondu le 06/27/2020 05:43 AM

Thank you very much for your 5 star review!

VG
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Vincent G.
Utica, MI
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2020
client vérifiéVérifié Client
Catégorie : Service
commitment to customer care
overall service is fitting of genesis desire to be a major luxury brand.
Recommandé
THOMAS J K. de Genesis Of Macomb a répondu le 03/17/2020 04:14 AM

Thank you very much for your 5 star review!

1-15 sur 18 résultats
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