On 1/28/24, my husband and I went to the Genesis dealership to only look around. We were very interested in the GV80. We were approached by Bailey, who was very helpful, so helpful that we decided to make a purchase. The manager Reza came in several times to make sure that all of our questions and concerns were addressed. He represented the dealership well. Bailey and Reza both made sure we were aware of and given discounts that we qualified for. We were then taken to sign paperwork, which at other dealerships was a nightmare because it took forever. We met with Jackie, who was prepared for us. The process was quick, and we were done way before dark. We highly recommend the team at Genesis of Loma Linda. We easily rate them at 5 stars.
VC
Vincent C.
Moreno Valley, CA
12/10/2022
10
Catégorie : Sales
Customer service
Instead of purchasing a Mercedes-Benz, I went to Genesis Of Loma Linda and I purchase G70 3.3 TwinTurbo sport prestige from Howard Chen my sales person. Howard is an excellent sales person he is very detailed and he knows his product. We spent about an hour together he went over every detail about the car. I was so impressed with his service. I came back and purchased a GV70 prestige I traded in 2022 Lexus RX 350 Genesis has reinvented the wheel for me. Howard spent about an hour with my wife, going over all the details with her, setting the car up for her, setting her fingerprint and facial ID for the car.
GE
Guillermo E.
San Bernardino, CA
08/31/2022
0
Catégorie : Sales
AWFUL Service Department
Their service department is AWFUL. I have been trying to make an appointment to get my 2019 Genesis serviced, which came with complimentary valet service. After leaving several messages with Hannah Bader (the Genesis service rep) and nobody returning calls, I was finally able to get through to schedule an appointment. I scheduled the appointment last Thursday for a valet pick up this Tuesday. Unfortunately, nobody came to pick up my car and nobody called to inform me that they would not be coming. This is not the first time I have had issues with scheduling my service appointments with them. They are terrible at communicating and have awful customer service.
The GV80 is a beautiful car , we are extremely happy with the car. Dealer did a good job also not much inventory to choose from but great job from Saul the sales person.
Even though we were walk in customers Howard and Reza treated us like VIP. It was a pleasure working with the team. My wife loves her car and I am happy with the deal we made.
Howard and Reza were very helpful with my purchase and I love my new GV80!
DW
DONALD W.
Beaumont, CA
09/08/2021
0
Catégorie : Sales
remember when go to this dealership" DO YOUR RESEARCH"
I did not and paid $2,000.00 dollars over fair market value for a 2018 Genesis G80 sedan. Why did trust the sales associates and their managers? That was my big mistake. No one was honest, but that's what "LIARS" do. But the deal is done and hopefully the vehicle is not a lemon. So "buyer beware" is my message before visiting Loma Linda Hyundai/Genesis
The manager contacted me within an hour of getting our information. He immediately sent us information on 2 vehicles that matched my description of what we wanted. Joe had Lawrence bring the car to us to test drive. He was very knowledgeable and personable, very well dressed with a beautiful suit and tie. He looked at our trade in, we agreed on a price, and the next day he brought our new car to us, we signed the contract and we love the car! This was the best car buying experience we've ever had, and I have already referred a friend.
Love the Genesis automobile. Comparable to other luxury cars. Salesman was very knowledgeable with specifics of car and took the time to make sure we understood.
Thank you to Reza our sales manager for making our purchase easy and you where very helpful. Jessica our sales associate is very knowledgeable of the vehicles and she was a big reason why we purchased the vehicle. Our finance associate made siging the deal quick and was a pleasure to work with. Thank you Genesis Team
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