Reid's Honda Specialists

Thank you very much sir, It's always good to see you in the shop. Let's hope next time it's under more normal circumstances.

Thank you very much ma'am. Car repair can be tricky, so we're always happy to double-check anything we've done. Correlation isn't always causation, but I want to catch it every time it is. 

Thank you very much sir, we do our best to give the best advice possible. Car work can get really expensive & we like to help figure out whats really needed & what can wait.

Thank you very much for sharing this! We deeply appreciate your paitence, as the job took a couple days longer than expected.

Thank you very much for sharing this! We hope to keep your car running strong for years to come.

Thank you very much, your patience was greatly appreciated & I'm glad we were able to get the ac working just as it got real hot out

I appreciate you saying this, our goal is to de-mystify car repair and be completely transparent with the process. It was very nice meeting you, sir. - Alex

    I'm very sorry you feel this way ma'am, but I think it’s fair to point a few things out.

    The symptom needs to present itself for us to diagnose anything, otherwise we'd just be throwing parts at a problem we haven't experienced & that wouldn't be a very above-board way to run a car repair business.

    You brought your car in because you heard a belt squealing and signed off for 30 minutes of diagnostic. We spent 20 minutes test driving the vehicle and let it run for another hour and a half on a lift & it never once made the squealing noise you brought it in for. We're very thankful that your husband had seen the tensioner bouncing & shared that information with us eventually, as we were able to correctly diagnose the issue a few minutes after.

    We went well beyond the allotted diagnostic time at no extra cost to you, & while it's unfortunate the belt didn't squeal in that time, that's absolutely not the fault of our tech.

    We need to be paid for our time. That half hour of diagnostic was going to be credited toward the repairs we recommended, but you chose to not have them done. So yes, you were charged for 30 minutes of diagnostic time, less than half of the time we actually spent on the vehicle.  If you still need that work done, the diagnostic fee will still be applied to the recommended work as is our practice. 

    I hope to see you back at the shop in the future so we can continue to service your vehicle, & I hope you have a wonderful day

             - Alex

Thank you so much for sharing! We understand how expensive car repair can be, & in a place with extremely limited public transportation options that don't cost an arm & a leg, Car Problems are Life Problems. We are always happy to work with customer's needs to the best of our abilities. 

Thank you sir, it's always good to see you in the shop.

Thank you very much ma'am, we're always happy to help

Thank you very much Mr Fiscel for the good review, we're always glad to see you walk into our shop!