As a first-time luxury buyer, the team at Genesis of Lindon made this a wonderful experience, and I was met with respect from the first time I entered the dealership. Isaiah, my salesman, realized how much I already researched my desired vehicle and let that inform the conversation about next steps to maximize our time. When my car was delivered, he even showed me some hidden features I didn't know about.
I was kept up-to-date on developments as my GV80 was being built and delivered, and I didn't have to worry about hassling with negotiations. MSRP of my configured vehicle online is what I paid (and happily considering the ease of the process).
During signing, all my questions were clearly answered and all the information I was presented seemed relevant; I wasn't pressured toward a particular selection or option. The only thing I was pressured to do was take a snack...I just couldn't say no when the tray made its way in front of me.
My experience was fun and highly memorable, and I'm looking forward to working with the team into the future!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
I was kept up-to-date on developments as my GV80 was being built and delivered, and I didn't have to worry about hassling with negotiations. MSRP of my configured vehicle online is what I paid (and happily considering the ease of the process).
During signing, all my questions were clearly answered and all the information I was presented seemed relevant; I wasn't pressured toward a particular selection or option. The only thing I was pressured to do was take a snack...I just couldn't say no when the tray made its way in front of me.
My experience was fun and highly memorable, and I'm looking forward to working with the team into the future!