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SureCritic / Réparation automobile / Genesis Of Lafayette
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Genesis Of Lafayette

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(56 Avis)
74
Écrire un avis
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Détails du score

5 stars
81%
4 stars
8%
3 stars
7%
2 stars
<1%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5
5
Total des ReScores™
5,0
Moyenne de ReScore™
74
Score NPS ®

Détails de l'entreprise

Catégories
Réparation automobile, Concessionnaire de voitures neuves, Concessionnaire Genesis
Contact
(337) 984-9050
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
5001 Johnston Street Lafayette, LA 70503
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Département des ventes' Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(56 Avis)
Écrire un avis
Avis récents
DB
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Donald B.
Duson, LA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/23/2025
0
Catégorie : Sales
Horrible Customer Service after sales
I purchased multiple vehicles from them old and new location. When servicing my gv70 3.5t the damaged my rims, preformed poor repair work on them that failed and eventually had to replace them. Was told on 2 separate service visits that the rims had been replaced and they weren't. Not to mention I purchased the rim and tire protection plan from them. On another service visit
to replace failing retention clips on body molding they scratched the rear passenger door. Again we purchased the most expensive protection product they offered. They attempted to repair the damages by spraying another coat of paint over the entire rear passenger door. This resulted in a bumpy and bubbly finish. Then they tried to correct that by over buffing the paint resulting in even more damage to my wife's vehicle. Yet they say they are here to support Acadiana!

I will not argue about how nice they are during the buying process, anybody will be nice when you are handing out checks. Judging character has to be done when things get difficult.

Even the Devil smiles at you when you sin.
JD
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James D.
Breaux Bridge, LA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/19/2025
0
Catégorie : Sales
Horrible service
Horrible customer service , they sold me a a GV-80 that needed new spark plugs replacements then when i went in for service they told me it needed to be replaced but it should have been replaced before i purchased the vehicle i reached out to the manager Mr.Guidry & he failed to return my call instead he had the advisor reach out to me & she fed me a load of crap .
DM
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Donna Tate M.
Church Point, LA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/01/2022
5
Catégorie : Sales
Service after sale
I purchased a Genesis GV80. Almost 2weeks ago. The buying experience was easy and pleasant. Since then I returned once to go over the apps and to see about having repairs. Someone contacted my husband to say they would be sending me to Opelousas to handle repairs. I contacted Jordan Richard this morning. I haven't heard anything from him. Not even a courtesy text to say I'll look into it. Also my trade in hasn't been paid off and I'm getting calls from the financial company about it being late
DM
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Donna Tate M.
Church Point, LA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/01/2022
5
Catégorie : Sales
Service after sale
I purchased a Genesis GV80. Almost 2weeks ago. The buying experience was easy and pleasant. Since then I returned once to go over the apps and to see about having repairs. Someone contacted my husband to say they would be sending me to Opelousas to handle repairs. I contacted Jordan Richard this morning. I haven't heard anything from him. Not even a courtesy text to say I'll look into it. Also my trade in hasn't been paid off and I'm getting calls from the financial company about it being late
RB
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Robin B.
New Iberia, LA
2022 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Quick sale
I appreciate the speediness of the transaction as the deal was made late in the day.
JADE S. de Genesis Of Lafayette a répondu le 01/27/2022 12:15 PM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

WH
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William H.
Tylertown, MS
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Best experience buying a vehicle by far!
Our sales consultant Emily was wonderful. Jake the manager was also wonderful. Emily was very helpful explaining all the features on the vehicle and made this a wonderful experience!
JADE S. de Genesis Of Lafayette a répondu le 01/25/2022 05:48 AM

Thank you for a great review! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

KE
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Karla E.
Lake Charles, LA
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2022
client vérifiéVérifié Client
9
Catégorie : Sales
Great Customer Service
The customer service from the Genesis Ambassador was excellent. Always available to answer questions and follow up. Genesis is making a name with their line of luxury vehicles. They are giving buyers the feeling of owning a luxury vehicle and receiving luxury service. I’m looking forward to the continued great service.
JADE S. de Genesis Of Lafayette a répondu le 01/14/2022 05:51 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

RS
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Robert S.
Lafayette, LA
2022 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Great car great people!
Very nice vehicle and Jerry was very easy to work with! Would recommend him highly!
JADE S. de Genesis Of Lafayette a répondu le 01/12/2022 05:45 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

TP
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Troy P.
Lafayette, LA
2022 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Fantastic
Fantastic experience and with an even better car.
JADE S. de Genesis Of Lafayette a répondu le 01/10/2022 05:32 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

CW
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Carolyn W.
Franklinton, LA
2022 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Excellent
Excellent service
JADE S. de Genesis Of Lafayette a répondu le 01/10/2022 05:31 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

JB
gravatar
Joseph B.
Abbeville, LA
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Great
Both Blake’s were great to do business with! More than satisfied!
JADE S. de Genesis Of Lafayette a répondu le 01/10/2022 05:31 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

LP
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Leslie P.
Lafayette, LA
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Excellent team!
My sales rep Allison was wonderful! The whole staff is great to work with.
JADE S. de Genesis Of Lafayette a répondu le 01/10/2022 05:31 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

 

KP
gravatar
keith p.
Saint Gabriel, LA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2022
10
Catégorie : Sales
Excellent customer service
Took care of my concerns once they were aware of them. Appreciate that dealership not price gouging like most others.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/17/2021
3
Catégorie : Sales
After you buy be prepared to be ignored
I had a great buying experience even though my GV70 was delivered with an obvious door ding scratch. They picked up my GV70 fixed it and delivered back to me. Since then I e-mailed Jerry Mitchell twice with different questions, both e-mails have been ignored. It pisses me off that I spent almost $60,000 on a vehicle and am ignored. Experience learned.
VELVET N T. de Genesis Of Lafayette a répondu le 12/17/2021 01:13 PM

Thank you for taking the time to complete the survey.  I would like to speak with you about your experience.  Please let me know a good time to contact you, or feel free to reach out to me at the number/email listed below.

Thank you,
Jade Salter
Customer Relations Manager/Liaison
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

JADE S. de Genesis Of Lafayette a répondu le 02/02/2022 10:58 AM

Thank you so much!!! If I can assist you in the near future please let me know!


Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

KP
gravatar
Keith P.
Saint Gabriel, LA
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Best buying experience ever
Great price and excellent customer service
VELVET N T. de Genesis Of Lafayette a répondu le 11/24/2021 07:11 AM

Thank you for taking the time to complete the survey and feedback! I am the in-house liaison, so should you need anything at all, please let me know!!

Jade Salter
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

AA
gravatar
Anissa A.
Lafayette, LA
2021 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Absolutely Exceptional
My experience was remarkable
VELVET N T. de Genesis Of Lafayette a répondu le 11/23/2021 02:22 PM

Thank you for taking the time to complete the survey and feedback!!!  I am the in-house liaison, so should you need anything at all, please let me know!!

JADE SALTER
Customer Relations Manager
Sterling Hyundai and Genesis of Lafayette
(337)984-9050
jsalter@saveatsterling.com

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