Vérifié ClientGage,
Thank you so much for taking time to rate Genesis of Hickory so highly on the Sure Critic survey! We appreciate and value our relationship with our Genesis clients and look forward to seeing you, especially on your next visit.
Vérifié ClientDella,
It appears there were several things happening at the same time, from the on line scheduling to the issue not being duplicated. We are striving to be here for you and stand in the gap. Please call me at your earliest convenience and allow me to assist you with resolution of your concerns.
Thank you,
Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext. 2256
email: dmorgan@paramountauto.com
Janice,
Thank you for giving such a great review of your service visit at Paramount Genesis of Hickory. We appreciate you for your loyalty and friendship through the years and look forward to many more to come. We strive to treat you as we would like to be treated.
Vérifié ClientHello George,
My name is Lorie Morgan, and I am the Customer Relations Manager for Paramount Genesis/Hyundai.
I certainly apologize your most recent service did not meet your expectations.
Please contact me at 828-449-1420 option 5 or via email at dmorgan@paramountauto.com.
We truly appreciate your business, and we are very glad that you chose us for your service and repair needs.
I hope to speak with you soon and address your concerns.
Sincerely,
Lorie Morgan
Customer Relations Manager P
aramount Auto Group
828-449-1420 option 5
Vérifié ClientGage, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. One of our managers will be reaching out to you to discuss your visit. Thank you!
Shawn Howard
Vérifié ClientThank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. One of our managers will be reaching out to you to discuss your visit. Thank you!
Shawn Howard
Vérifié ClientMr. Barnes, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.
Again, thank you for your time and as always, your business!
Vérifié ClientMr. Poore, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. As to the issue with oil filters at the time of your visit they were on backorder from Genesis. This has since been resolved and we do apologize for any inconvenience this may has caused. We look forward to seeing you on your next service visit.
Again, thank you for your time and as always, your business
Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. As to the oil filters they were on back order at the time you first stop by and no local Genesis dealer had any in stock. That issue has since been resolved.
Vérifié ClientThank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.
Again, thank you for your time and as always, your business!
Vérifié ClientThank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.
Again, thank you for your time and as always, your business!
Vérifié ClientThank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai / Genesis of Hickory.
Shawn Howard
Vérifié ClientPatsy,
Thank you for taking the time to complete such a terrific review on our behalf. At Paramount Genesis we strive to provide our guests with the best possible service experience with every visit. Thank you again and we look forward to assisting you at your next service appointment.
Vérifié ClientDear Valued Customer,
We greatly appreciate you allowing us to maintain your Genesis. Customer satisfaction is of the utmost importance to our service team at Paramount Genesis. Thank you for your business and please do not hesitate to contact us if we can be of any assistance in the future.
Luredean,
We apologize for any inconvenience we may have caused during your recent service visit. Customer satisfaction is top priority to our service team at Paramount Genesis. Thank you for your business and we will communicate with our sales team to resolve the complimentary maintenance issue.
I brought my Genesis in for warranty service. When they called me to pick it up, I immediately noticed a new issue — the car now makes a loud noise at around 65 mph, something that wasn’t there before. They eventually admitted that the noise wasn’t normal. That’s when the nightmare began.
It’s been over two months, and my car is still not fixed. I was told at one point they were waiting over a week for a Hyundai field technician (not even Genesis-specific) while the car just sat there with no progress. Apparently, there are only two field techs available in the entire country. Communication has been a disaster. I’ve had to chase them constantly with calls and emails, while Genesis customer care has even told me more than once that Genesis of Hickory isn’t responding to their own internal requests for updates.
And now, after all this time, they called to tell me to return the loaner and take back my car — still broken — because they “can’t fix it.” No solution, no compensation, no accountability. Just a “we give up” attitude for a vehicle that’s supposed to be premium.
This whole process has completely destroyed any confidence I had in the Genesis brand. If this is considered luxury service, it’s an absolute joke. My car now sounds and drives like a cheap economy model, and nobody at Genesis seems to care.
I would never recommend Genesis to anyone based on this experience — awful service, no transparency, and a total lack of responsibility.