Excellent sales experience from Hayes. But the rest is not what I would expect from a luxury brand: 2 phone calls to ask about the license “we will have finance call you: never happened. Call to genesis sales (license plate holder given does not fit. Not for this vehicle: GV70). General number for genesis sales goes to voicemail after 20 unanswered rings. Person for “all other questions “ also goes to voicemail. Wouldn’t happen at Porsche, Mercedes, Jaguar, BMW, Bolvo, Saab, or even Subaru, all of which I have owned.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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