If you don't finance through us we "refuse" to sell you our car!
A week ago Monday went to dealer with a check from my bank in hand for the entire amount of the used 2022 G70 Genesis car only to find out the sales manager "refused" to sell me the car. Because I didn't use their financing they wouldn't get their kick back and therefore wouldn't make as much money. True we discussed my financing through the dealer but no promises were made and there was nothing in writing that said I promised to do that. And the salesman supplied me with a buyers order so that I could get a loan through the lending institution of MY choice. To be standing in the dealers showroom with a check from my bank in my hand, only to be told they refused to sell me the vehicle was shocking to say the least. To make things worse was I had no way to get home if I didn't have this car to drive home. Well, they not only refused to sell me the car but allowed me to walk out their door with no ride home and it was raining. I ended up walking towards my home for about 2.5 miles before my friend was able to find me and pick me up. The dealership didn't blink. I have purchased more than 40 vehicles in my life and have never been treated so disrespectively. My significant other went to the dealership the next day to retrieve my lunchbox which they made zero effort to acknowledge or return. She was amazed at how brazen the three of them were (manager, accountant and sales) with regard to my experience. They bragged how they sold the car the next day to someone who used their financing. To experience this from a "premium" car dealership was pretty awful. Stronger words are appropriate but we'll leave it there. I have told every person that will listen to stay away from Genesis of Greer as they are not honorable people. A week later I ended up buying a brand new 2023 G70 Genesis from a different dealer.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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