business image

Genesis Of Freehold

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(56 Avis)
74
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5
10
Total des ReScores
4,9
Moyenne de ReScore
74
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(732) 625-1200
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
4065 Rt 9 Freehold, NJ 07728
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(56 Avis)

RP
gravatar
Robert P.
Red Bank, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Genesis GV70.
The service, I received from the Service Manager David was exceptional. They identified the problem quickly as the transmission (needed to be replaced). At this point I became concerned.
A new car with less than three thousand miles needed to have a new transmission installed. David gave me an estimated time of repair of approximately 3 - 4 weeks.
The only issue I had with the process was giving me a loaner vehicle which was not a Genesis. I have been a Mercedes owner for a very long time and when service was required on my vehicle, I always received a like size type of a Mercedes as a loaner.
The Genesis GV 70 is beautiful and performs as well as if not better than the top-rated Mercedes.
Terrance, the Service Manager of Genesis Freehold as well as Brianna my case (#19407958) representative for Genesis were terrific with the follow up details of my case.
One of my concerns was with all the Technology in this vehicle there was no indication that the transmission had issues.
In closing, I am fully satisfied with the service received from the Dealer as well as Genesis Headquarters. Hopefully the transmission problem, was just an unusual situation.
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 03/25/2022 01:50 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
Entreprises près de chez vous
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1 451 Avis)
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(0 Avis)
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(0 Avis)
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 773 Avis)
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1 Avis)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.