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SureCritic / Genesis Of Freehold
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Genesis Of Freehold

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(56 Avis)
74
Écrire un avis
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Détails du score

5 stars
81%
4 stars
9%
3 stars
5%
2 stars
2%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5
10
Total des ReScores™
4,9
Moyenne de ReScore™
74
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(732) 625-1200
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
4065 Rt 9 Freehold, NJ 07728
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Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(56 Avis)
Écrire un avis
Avis récents
PG
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Peter G.
Freehold, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2025
10
Catégorie : Service
5th Genesis purchased at Freehold Genesis
My wife and I just got our 5th Genesis and once again experienced excellent and easy going sales experience with Ryan Cummings
RP
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Robert P.
Red Bank, NJ
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Genesis GV70.
The service, I received from the Service Manager David was exceptional. They identified the problem quickly as the transmission (needed to be replaced). At this point I became concerned.
A new car with less than three thousand miles needed to have a new transmission installed. David gave me an estimated time of repair of approximately 3 - 4 weeks.
The only issue I had with the process was giving me a loaner vehicle which was not a Genesis. I have been a Mercedes owner for a very long time and when service was required on my vehicle, I always received a like size type of a Mercedes as a loaner.
The Genesis GV 70 is beautiful and performs as well as if not better than the top-rated Mercedes.
Terrance, the Service Manager of Genesis Freehold as well as Brianna my case (#19407958) representative for Genesis were terrific with the follow up details of my case.
One of my concerns was with all the Technology in this vehicle there was no indication that the transmission had issues.
In closing, I am fully satisfied with the service received from the Dealer as well as Genesis Headquarters. Hopefully the transmission problem, was just an unusual situation.
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 03/25/2022 01:50 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
ST
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Steve T.
Howell, NJ
2022 Genesis Gv70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service Dept.
Service department is excellent. I've dealt with both Dave and Nick both were Friendly -Professional.Waiting time was very reasonable for completed service.
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 02/23/2022 02:27 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
RM
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Robert M.
South Amboy, NJ
2021 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2022
client vérifiéVérifié Client
10
Catégorie : Service
Excellent
Very happy I purchased a Genesis the product is great service is excellent overall great experience!
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 02/23/2022 02:26 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
JV
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James V.
Neptune, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2022
9
Catégorie : Service
ENGINE WARNING
Very, very satisfied...A great experience.
Problem resolved. Entire staff friendly.
They made my day after a HORRIBLE
visit to my dealer of purchase.
Service advisor - 100% rating
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 01/27/2022 04:23 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
Client vérifié
Forked River, NJ
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2022
client vérifiéVérifié Client
10
Catégorie : Service
Maintenance done easy
They picked the vehicle up and my house and brought it back. On a snow day.
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 01/16/2022 04:38 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
TV
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Todd V.
Freehold, NJ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2022
10
Catégorie : Service
Professional and Efficient
Bill Kanter is one of the Nicest, Professional and Kindest Person!! Any time I speak with Bill he is Always the same Nice and Professional Guy working There!! Freehold Hyundai and Genesis has a Great staff in both sales and service!! They have always treated me like a person and respectful not just a number!!
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 01/07/2022 07:30 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
BD
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Brian D.
Matawan, NJ
2020 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2021
client vérifiéVérifié Client
10
Catégorie : Service
Satisfaction
this is my fourth Genesis from Freehold Genesis. This fact alone says it all. There are many other Genesis dealers after my business . The quality of the service and sales department are second to none
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 01/07/2022 07:30 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
AM
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Alan M.
Jackson, NJ
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2021
client vérifiéVérifié Client
10
Catégorie : Service
alan m.
survey way too long
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 12/17/2021 09:37 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
RW
gravatar
Richard W.
Lakehurst, NJ
2020 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2021
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service top to bottom from
The concierge driver was impeccable great personality attentive on time clean very considerate
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 12/01/2021 06:54 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
Client vérifié
Hoboken, NJ
2020 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2021
client vérifiéVérifié Client
10
Catégorie : Service
Best dealership
Do not take your genesis anywhere else! You will have no problems when your car is in their hands.
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 12/01/2021 06:54 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
AC
gravatar
Alfonso C.
South Amboy, NJ
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2021
client vérifiéVérifié Client
10
Catégorie : Service
Very Satisfied
Service was very good Return my car clean Service rep was very Professional And courteous
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 11/14/2021 04:17 AM

THANK YOU SO MUCH FOR YOUR SUPPORT...
As always we appreciate your business and continued support of the dealer/department. Our pledge/goal is a continued effort to improve processes resulting in a better customer experience...
Thank you again...

Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
FR
gravatar
Frank R.
Monroe Township, NJ
2019 Genesis G70
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/24/2021
client vérifiéVérifié Client
4
Catégorie : Service
Prefer to speak to someone
Call me
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 09/25/2021 04:00 AM

thank you for your feedback
we will reach out early next week to discuss, our apologies/


Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
AC
gravatar
Alfonso C.
South Amboy, NJ
2021 Genesis Gv80
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/19/2021
client vérifiéVérifié Client
6
Catégorie : Service
Problem not solved
The problem was not solved still waiting for someone to get back to me about this issue
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 08/20/2021 04:39 AM

thank you for your feedback and i'm sorry for this inconvenience...
i am currently away and don't have a full understanding of the concern so i am forwarding to my staff for their review...
thank you again and hopefully we can get a better understanding here...
apologies...


Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
PN
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Paul N.
Toms River, NJ
2019 Genesis G90
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/17/2021
client vérifiéVérifié Client
3
Catégorie : Service
Took too long to correct original problem
Took way too long to correct the issue
JEFFREY H., Service Director de Genesis Of Freehold a répondu le 08/18/2021 04:55 AM

thank you for your feedback and i apologize for any inconveniences...
our intent obviously is to correct issues as quick and efficiently as we can, i'm sorry that's not what happened here
i am currently away and will forward to my staff for review and more then likely reach out to discuss...
thank you again


Jeff Hnatiuk
Service Director
Freehold Hyundai / Genesis of Freehold
732-625-1200
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