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Genesis Of Fayetteville

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(27 Avis)
80
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
Avis original
Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5Évaluation globale 3,2/5
6
Total des ReScores
4,3
Moyenne de ReScore
80
Score NPS ®

Détails de l'entreprise

Contact
(910) 864-7100
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1960 Skibo Road Fayetteville, NC 28314
Département des ventes' Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(27 Avis)

DF
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Douglas F.
Cary, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2022
client vérifiéVérifié Client
9
Catégorie : Sales
Overall experience was exceptional.
Employees were friendly and genuine in discussing the buying process.
VERONICA W. de Genesis Of Fayetteville a répondu le 02/01/2022 08:56 AM

Thank you for completing your review.  We really appreciate your business!


Wilmington, NC
ReScore Avis™
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/12/2022
0
Catégorie : Sales
Response from the dealership is untruthful
I asked the sales rep on our original call if I could get back to her and expressed commitment in purchasing the car. The rep said it would not be a problem, not a single word mentioned about anybody else interested in vehicle or that it might be sold by then. In the next hour I made sure that I could get a deposit refund from another dealership on a reserved car.

Nobody called me back to let me know that the car was sold. That is a lie. I called and provided a ton of personal information to put down the deposit. After Genesis of Fayetteville attempted to run my credit card, they informed me that the car was sold. Not a single word of was communicated to me prior to that.

I was told I would get a call back from their General Sales Manager, Don Strickland. He never called me back. Only after their sale dematerialized, and they needed another buyer, I had a chance to speak to Mike Hammer, who thought that whatever transpired was standard procedure.

Pull up your documentation, logs, recorded phonecalls, etc. I am sharing a truthful account of what happened as a happy owner of Genesis GV80 purchased from another dealership.

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/11/2022
0
Catégorie : Sales
Untrustworthy, low integrity, and no transparency.
They don't care about their customers. Had an awful experience working with their Sales team. Reached out to them to inquire about the car, was told by a rep Sharon Green that it's reserved and unavailable. Then received a call within the next hour from the same rep who said it's now available for sale. I gave them a firm commitment on my interest in the vehicle. They sent over the pricing. I asked to get back to them within the day, got a confirmation for doing that. In the meantime I cancelled a downpayment for a similar vehicle from another dealership that was coming a couple weeks later.

I responded to Genesis of Fayetteville after an hour instead of a day agreeing to the price to put the downpayment. They collected my driver's license, proof of address, and my credit card number. Then they informed me that the car has been sold. Allegedly someone walked into the show room and bought the car in that one hour. I have not received any notification or a courtesy call before they sold the car. Needless to say I was livid, and thankfully the other Genesis dealership restored my reservation.

Then Genesis of Fayetteville called me again in the next hour informing me that the car did not actually get sold, and it's now available again. I spoke to several people in their management and nobody thought there was any problem with anything that transpired. I refused to get drawn into this bait and switch again. Wouldn't work with them or trust them, just feels really shady.
MICHAEL T H., General Manager de Genesis Of Fayetteville a répondu le 01/12/2022 10:57 AM

Mr. Rozenfeld, I understand your frustration to want to "think about it" and then make a decision to buy the vehicle to find out someone else had already been "thinking about it" and had just bought the vehicle. As I explained on the phone and others have explained through the whole process, a vehicle is taken off the market when a deposit is made or someone comes in and purchases the vehicle. We have been truthfull and extremely transparent through every detail of your transaction. Every detail is documented and logged. To falsley accuse people lying and other false accusations isn't very nice. The customer that made a decision to purchase and signed a purchase agreement on the vehicle you where thinking about had been coming in since July. We demonstrated the vehicle at his home and he came to our store multiple times before finally deciding to purchase. When your sales professional got off the phone with you and walked out to put a sold tag on the vehicle she saw the delivery process was in process and verified the vehicle was sold. She immediately called you back to notify you the vehicle was being sold. When the other customer changed his mind and canceled the transaction because he needed to think about it some more, we called you to let you know the vehicle became available. You understandably didn't want to buy the vehicle but we wanted to be transparent and honest by letting you know the other customer canceled his transaction. Later that day the original customer came back after five months of "thining about it" and purchased the vehicle. Genesis can see website traffic and inquiries customers make through their website and every detail I have given is truthful and acurate.  

MICHAEL T H., General Manager de Genesis Of Fayetteville a répondu le 01/17/2022 06:49 AM

A "good faith" deposit or signed purchase agreement with the intent to immediately complete the transaction will hold the vehicle and take it off the market. "I'll call right back", "think about it", "talk to my spouse" etc... the vehicle is available for sale. The sales rep wanted to take you deposit but walked out to find out someone was sitting at the desk signing their paperwork. You can get upset and call everyone names but it doesn't change the facts. You already had a "good faith" deposit on a vehicle. When the customer got to the point of writing the check and wanted to "think about it', the vehicle became available. We notified you and you kept your original "good faith" deposit like you should have all along. The original customer came back, completed the purchase and drives in to bring the staff doughnuts and beagles. Everyone gets so excited when they see them pulling in. We take their vehicle back and wash it and even gave them some Genesis stemless wine glasses. It's a wonderful relationship that we're thankful to have with our customer.


MM
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Melinda M.
Raeford, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Wonderful service and management
It was a wonderful experience.Everyone was nice and very helpful.They will be my business for now on.
VERONICA W. de Genesis Of Fayetteville a répondu le 12/28/2021 01:23 PM

Glad you had a great buying experience.  We really appreciate your business!


TA
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Terrie A.
Clinton, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Good dealership
We had a very positive experience and will spread the word!
VERONICA W. de Genesis Of Fayetteville a répondu le 11/30/2021 07:23 AM

Thank you for completing your review.  We really appreciate your business!


AM
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Anna M.
Hope Mills, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2021
10
Catégorie : Sales
Dee Mott was extremely knowledgeable.
I would recommend Dee Mott to anyone who is interested in purchasing a car. He was professional, well spoken, patient, understanding, and very knowledgeable. He took his time to explain everything I needed to know about the G70. He made sure I understood the technology on the G70. He went through the app step by step with me. He made my husband and myself feel like his most important customers. I appreciated the time he spent making sure we were happy. Thank you so much Dee.
VERONICA W. de Genesis Of Fayetteville a répondu le 11/12/2021 07:08 AM

Glad you had a great buying experience.  We really appreciate your business!


AM
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Anna M.
Hope Mills, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2021
10
Catégorie : Sales
Extremely pleased with the overall experience of purchasing my Genesis from Genesis of Fayetteville. I love my G70.
Dee Mott was my sales consultant at Genesis of Fayetteville. He was extremely knowledgeable about the Genesis line up. He explained all the features of the G70. He also answered all my questions about the other Genesis like the G80 because I was curious about the difference between the two. He helped me decide on the G70 with his patience and allowing me to test drive both. The G80 was luxurious. I was surprised with the quality and the style and the technology was out of this world. But I loved sports car feel the G70 had. Plus the luxury was finer then any BMW or Mercedes I've been in. But the price.... WOW! It was a unbelievable price for everything thing I got. When Dee explained the warranty to me I could not believe my ears. Never heard of a warranty this long before. It makes me feel like the quality is so high that they aren't afraid to stand behind it. My Genesis G70 is a head turner. All my friends and family want to know more about the beautiful car. I'm blown away with the performance, the quality and the value. I am so very proud of my purchase. It was a smart decision. Thank you Dee Mott and thank you Genesis of Fayetteville. I'm truly impressed!
VERONICA W. de Genesis Of Fayetteville a répondu le 11/17/2021 06:07 AM

Thank you for completing your review.  We really appreciate your business!


JB
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Josh B.
Fayetteville, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Awesome service!
No mark up or anything crazy. Awesome service! They didn’t seem sleezy like most dealerships! Melissa was great!
VERONICA W. de Genesis Of Fayetteville a répondu le 10/23/2021 06:39 AM

Glad you had a great buying experience.  We really appreciate your business!


AW
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Angelique W.
Lake View, SC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2021
client vérifiéVérifié Client
10
Catégorie : Sales
What a great experience
Andre was really attentive to my needs. He was patient and kind. He was able to answer all of my questions about the vehicle.
VERONICA W. de Genesis Of Fayetteville a répondu le 10/02/2021 06:46 AM

Glad you had a great buying experience.  We really appreciate your business!


MH
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Martin H.
Raleigh, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2021
Positive Experience
I purchased a new Genesis from their dealership in Fayetteville. Mr. Strickland and PJ made the experience one of the best car buying experiences I’ve ever had. If you are in the market for a new Genesis, no reason to go anywhere else but to visit these guys on Skibo Road. 11 stars out of 10.
Recommandé
MICHAEL T H., General Manager de Genesis Of Fayetteville a répondu le 07/03/2021 06:47 AM

Thank you for taking the time to review and share your good experience with Lee Genesis. 


SV
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Stephen V.
Dillon, SC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2021
client vérifiéVérifié Client
Catégorie : Sales
Great car buying experience. Highly recommend the Genesis platform and this dealership. Very personal service and followup.
Timely and knowledgeable sale and finance teams. Love the vehicle with good pricing. The warranty aspects were amazing and I had no prior knowledge of 3 years maintenance with car pick up within 60 mi - will save me lots of travel time and loss of work as I am out about that distance. Go Genesis team. GV80 is Turing heads and has the most physically natural and logical operations of the instrumentations. Very well designed.
Recommandé
MICHAEL T H., General Manager de Genesis Of Fayetteville a répondu le 07/03/2021 06:46 AM

Thank you for taking the time to share your quality experience and give a good review of Lee Genesis of Fayetteville. 


SC
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Steven C.
Seabrook, SC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2021
client vérifiéVérifié Client
Catégorie : Sales
The staff is great
I had the pleasure of working with Mr. Mott. He is an asset to anyone's business. He kept it simple and transparent. I understood everything and must say this has been the best purchase experience ever.
Recommandé
MICHAEL T H., General Manager de Genesis Of Fayetteville a répondu le 06/10/2021 11:41 AM

Thank you for sharing your experience!


MB
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Munawar B.
Fayetteville, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2021
client vérifiéVérifié Client
Catégorie : Sales
Amazing service
It was a great experience! This is our family‘s second purchase from this dealership within the last few months. We are extremely happy with our vehicles and the service we received from the entire staff!
Thanks
Recommandé
MICHAEL T H., General Manager de Genesis Of Fayetteville a répondu le 05/22/2021 07:20 AM

Thank you your business. I hope you are enjoying your GV80 and look forward to providing exceptional service for you in the future. Thank you. 


BH
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Brittany H.
Fayetteville, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2021
Exceptional Buying Experience
I had an amazing buying experience at Genesis of Fayetteville! Sebastian was very informative and helped me upgrade to the new GV80! Thank you Genesis of Fayetteville I will definitely be back for all my services in the future!
Recommandé
MICHAEL T H., General Manager de Genesis Of Fayetteville a répondu le 05/17/2021 07:08 AM

Thank you for taking the time to share your experience! 


AK
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Arch K.
Myrtle Beach, SC
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2021
client vérifiéVérifié Client
Catégorie : Sales
Friendly people
It was a great buying experience. My sales guy , Dave Clark, was outstanding!
Recommandé

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/05/2021
Catégorie : Sales
Great friendly staff
A pleasurable buying experience!
Recommandé
MICHAEL T H., General Manager de Genesis Of Fayetteville a répondu le 04/09/2021 08:12 AM

Thank you for your business. We hope you have may years of pleasure with your Genesis and will work harder to provide a quality experience. Thank you. 


JC
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Jeffrey C.
Raleigh, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2021
client vérifiéVérifié Client
Catégorie : Sales
Great Buying experience at Genesis of Fayetteville.
Dave Clark, saleman was exceptional in his honesty, follow up and taking care of our needs.
He really makes you feel comfortable with your purchase. Everyone involved with purchase of my GV80 from Customer Sertvice support to even the Finance Dept was a real pleasure to deal with. I really felt know undo pressure at anytime in the purchase of the vehicle. These guys were great to work with would recommend highly.
Recommandé
MICHAEL T H., General Manager de Genesis Of Fayetteville a répondu le 04/09/2021 08:04 AM

Thank you for taking the time to give a positive review. 


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