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Genesis Of Dublin

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(27 Avis)
51
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
2
Total des ReScores
5,0
Moyenne de ReScore
51
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(614) 889-2441
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
2441 Billingsley Road Columbus, OH 43235
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(27 Avis)

GK
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Gregory K.
Delaware, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2021
client vérifiéVérifié Client
10
Catégorie : Service
As always an exceptional experience
Everyone at Genesis Dublin do their best to satisfy their customers - to a person they all go out of their way to make sure everything is done right. Evan in service department really knows his stuff.

GR
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Gregory R.
Columbus, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/27/2021
client vérifiéVérifié Client
10
Catégorie : Service
Excellent experience
Great Service from Evan

GK
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Gregory K.
Delaware, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
Everything great
Fantastic car - great company - great service department

RT
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Robin T.
Derry, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2021
client vérifiéVérifié Client
10
Catégorie : Service
Suffering a breakdown.
My windshield wiper motor failed while on a trip to Columbus. Sadly one only discovers this once it has started raining. Genesis of Dublin did a great job of replacing the wiper motor assembly under warranty. They supplied a loaner car for me while they waited for the replacement. The whole experience could not have gone better.

GK
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Gregory K.
Delaware, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2021
client vérifiéVérifié Client
10
Catégorie : Service
Best treatment anywhere
Get a vehicle from Dublin or Morse Rd - if for no other reason than to be able to get the excellent service and courtesies when the time comes to have service

JC
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Janet C.
Piketon, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/02/2021
client vérifiéVérifié Client
10
Catégorie : Service
Replaced faulty part.
My experience, I have been extremely satisfied with everyone at Gensis of Dublin.
They are very helpful and have given me the best ownership experience of any car I've owned.

MC
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Margaret C.
Marysville, OH
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/02/2021
client vérifiéVérifié Client
3
Catégorie : Service
I had to wait 3hrs. for a simple service.
I have never had to wait so long for a simple service. Completely unacceptable!

Client vérifié
Westerville, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/27/2021
client vérifiéVérifié Client
Catégorie : Service
Nice job
Nice job
Recommandé

JM
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Jeff M.
Columbus, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2021
client vérifiéVérifié Client
Catégorie : Service
Professionalism
Knowledgeable staff
Recommandé

Client vérifié
Galloway, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/24/2021
client vérifiéVérifié Client
Catégorie : Service
My first encounter was not good, but the service area has made up for it since buying the car
My first experience was the sales was not good as I was told that things were taking care of on the car and they were not. In getting my car up to par things started slow with service. But my last couple of visits have been excellent. I now fully able to enjoy my car.
Recommandé

JP
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Jeff P.
Galloway, OH
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/05/2021
Very Disappointed
I bought a used certified Genesis, thinking it was a like new car, I was completely wrong. Car had bad tires on it and other mechanical issues. What's the point of being certified and 191 point inspection if the car has a bunch of problems. I have owned the car 3 weeks and the service has had it 2 week. I appreciate that they are fixing my car but being that they have had it 5 days and have not done the first thing to fix it irritates me a lot. I've had the car in my possession for about 3-4 days and drove it since I have owned it 3x. The rest of the driving has been to service. I was gone for a week and was not around the car to drive for the week that it was in my possession. Not a good start to a very expensive vehicle and the Genesis brand
Non recommandé
NATE B., Service Manager de Genesis Of Dublin a répondu le 04/07/2021 01:49 PM

Thank you for responding to our survey.  Our service staff will continue our efforts to provide you with a five-star service experience.  As the Genesis brand continues to grow, we look forward to the challenges and obstacles that come with it!  Our hope is that you have found a brand and dealer you can rely on!  Please let me know if there is anything we can do to improve your experience.  If there are any questions or concerns you have moving forward, please do not hesitate to reach out to me directly. 

Thanks again for choosing Dennis!

Nathan Bickel
Service Manager
Genesis of Dublin
614-344-4338


TG
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Thomas G.
Columbus, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2021
client vérifiéVérifié Client
Catégorie : Service
Excellent
Excellent
Recommandé
NATE B., Service Manager de Genesis Of Dublin a répondu le 01/21/2021 09:50 AM

Thank you for taking the time to respond to our survey!  My staff and I will continue our efforts to provide you with a five-star service experience.  If there are any questions or concerns you have about your vehicle moving forward, please do not hesitate to reach out to us!

Thanks again for choosing Dennis!


GO
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Gerald O.
Columbus, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2021
client vérifiéVérifié Client
Catégorie : Service
Service Survey
I have owned many cars in my time, but this service staff is exceptional
Recommandé
NATE B., Service Manager de Genesis Of Dublin a répondu le 01/21/2021 09:50 AM

Thank you for taking the time to respond to our survey!  My staff and I will continue our efforts to provide you with a five-star service experience.  If there are any questions or concerns you have about your vehicle moving forward, please do not hesitate to reach out to us!

Thanks again for choosing Dennis!


GK
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Gregory K.
Delaware, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2020
client vérifiéVérifié Client
Catégorie : Service
G80 valet service and maintenance
Valet service at Genesis of Dublin is smooth and flawless; everyone from Deb to Cooper and the service department in between were fantastic
Recommandé
NATE B., Service Manager de Genesis Of Dublin a répondu le 01/21/2021 09:50 AM

Thank you for taking the time to respond to our survey!  My staff and I will continue our efforts to provide you with a five-star service experience.  If there are any questions or concerns you have about your vehicle moving forward, please do not hesitate to reach out to us!

Thanks again for choosing Dennis!


AS
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Angela S.
Westerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2020
client vérifiéVérifié Client
Catégorie : Service
Oil change service package well performed
Work was done professionally.
All work done was explained (oil, oil filter, air filter, tire rotation).
Genesis valet service worked out smoothly like always.
Car was handed back washed and clean.
Recommandé
NATE B., Service Manager de Genesis Of Dublin a répondu le 12/08/2020 03:58 AM

Thank you for the soaring review!  My staff and I will continue our efforts to provide you with a five-star service experience.  Please reach out to us if there are any concerns that you have!

Thanks again for choosing Genesis of Dublin!


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