I recently purchased a vehicle from John. The customer service was excellent. Nothing was too much trouble and I would recommend him 100%.
The after service to date has also been amazing.
Also! Dealership coffee is first class!
SB
Shawn B.
Orlando, FL
10/28/2023
0
Catégorie : Sales
Decided to stop purchase
After spending 7 hours there buying a GV70, beautiful, by the way. Upon car set up intro informed that there were two recalls on the vehicle. I was tired slogging through 7 hours there and just kept being told “this happens”.
Smart management would have said “sorry for thr lack nconvenience. Let’s give you a loaner, leave your vehicle here, and I will make sure it is all perfect this week.we will make it a priority, and do something nice for you as a token of our appreciation. Not just shrug their shoulders with no professionalism. That lack of professionalism irritated me, and I left in my original SUV, instead of taking over, they just kep repeating it happens.I run sales training and insure that a problem with a disappointed customer is given a positive, caring, and effective solution without ignoring what is actually bothering them.
My wife and I had a smooth experience when at this dealership. We came into this dealership interested in the Genesis GV80. We were fortunate to have Frank Nero as our salesman. He was over the top friendly, and accommodating. His knowledge with regards to the vehicle we purchased was extremely helpful. His patients in explaining the vehicle features, as well as showing us which deal would work best for us was a big part of us purchasing this vehicle. We thank Frank, as well as the rest of the staff we dealt with for a great experience.
My wife and I had a wonderful experience purchasing her GV70. Tony, Ronald and Gary made the entire process easy and painless. No high pressure sales tactics here. The vehicle sells itself. We are loving the ride and will most definitely be purchasing here again!
the environment the knowledge of sale person to the vehicle we purchase and he speak Creole that was a big help to me knowing I will get good understanding of what I was doing
The sales staff was very friendly and helpful. We met the owner, and he was super friendly. We didn't feel pressured to buy. Just an overall great experience. Love the car too.
Great shopping experience with 0 pressure and a sales person very patient and ready to assist you with questions, financial options, deals and follow-up
I have purchased 5 vehicles from this dealership and George Spencer and in every case it was a great experience. I would recommend them to anyone purchasing a vehicle. My Genesis G70 is awesome!
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The after service to date has also been amazing.
Also! Dealership coffee is first class!