Good Evening,
I am sorry that your experience was not truly exceptional. We at Johnson Genesis of Cary want to improve in every way we can. If ok, We would like to reach out to you to learn more about your experience.
Thank you so much for your recent service visit! We greatly appreciate your business, and your time in providing feedback! We work very hard to make sure our customer service is second to none. Receiving 5-Star surveys and reading positive feedback let's us know that we are doing a great job and encourages us to keep doing what we're doing
Randy Bernard
What truly set Shafee apart was his genuine commitment to making sure we felt comfortable and confident. He wasn’t pushy at all—instead, he focused on listening to our needs and making sure every question was answered. He worked seamlessly with the finance team to ensure the process was smooth and stress-free from start to finish.
Shafee even helped us set up our Genesis app before we left the dealership, making sure everything was ready to go. That level of attention and service is rare and deeply appreciated.
We’ve only had our GV80 for a week, but we’re already loving it—and we’re especially grateful for the exceptional service we received. If you're in the market for a new car, do yourself a favor and go see Shafee at Genesis of Cary. Tell him the Walker Family sent you—you won’t regret it!
Thank you, Shafee, for making this such a memorable and joyful experience!