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SureCritic / Genesis Of Cartersville
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Genesis Of Cartersville

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(11 Avis)
71
Écrire un avis
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Détails du score

5 stars
70%
4 stars
15%
3 stars
5%
2 stars
1%
1 star
5%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
5
Total des ReScores™
5,0
Moyenne de ReScore™
71
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(678) 605-9500
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
816 Joe Frank Harris Parkway Cartersville, GA 30120
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(11 Avis)
Écrire un avis
Avis récents
DB
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Dorinda B.
Ellijay, GA
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2022
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional Service
Although I didn't purchase my GV80 from Genesis of Cartersville, they picked up and delivered my vehicle for service. They are the closest dealership to me but didn't have the vehicle I wanted and I went somewhere else to purchase it. The young lade who communicated with me was lovely and kept me informed along the way. I am very impressed with Genesis of Cartersville and love my Genesis GV80.
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 01/14/2022 07:07 AM

Thank you so much for taking time out and doing our survey. Thank you for the great numbers also!!Please know that we appreciate you for being part of the Genesis Family, and we are here for all your vehicle needs.

                                                                  Teresa Bellamy
                                                                  Customer Care

Teresa Bellamy
HH
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Hubert H.
Acworth, GA
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great Service!
Great improvements in communication and thoroughness.
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 12/21/2021 09:41 AM

Thank you for leaving a review for us! It has been our pleasure here at Genesis of Cartersville to be able to work with you and take care of your vehicle for you, as well as take care of any concerns you had. It is our priority as a dealership, to guarantee excellent customer satisfaction. We really appreciate your honest feedback on your experience here with us. We can't wait to be able to work with you in the future. Have a wonderful and safe holiday this season! Thank you for choosing and trusting Genesis of Cartersville. 

                                                                  
                                                                      Respectfully,
                                                                      Allison Locke
                                                                Genesis Service Avisor

Teresa Bellamy
YW
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Yoon W.
Marietta, GA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2021
10
Catégorie : Service
Very good service
Kind, informative, and service was completed within agreed time.
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/13/2021
10
Catégorie : Service
Kind staff
I received very well service while i was at the dealership. Offered me coffee or drink, walking out to my car, detailed car wash, and replacement car during the service. All staff were very informative and kind.
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 12/13/2021 08:04 AM

Thank you sir for responding to our survey. We are happy to see you had a great experience. Our goal is to have a 5 star experience and we would love to know what we can do to re-score a 5. We will be in touch with you, and thank you again for taking the time out of your day.        

                                                                           Teresa Bellamy
                                                                           Customer Care

                                                                                     

Teresa Bellamy
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 12/13/2021 08:33 AM

Thank you sir. A re-score was sent. Have a beautiful day!!

Teresa Bellamy
PD
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Phillip D.
Cave Spring, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/08/2021
10
Catégorie : Service
Great personal service-I love it!!
Great experience-I love the valet service. I had trouble getting through to the service department at first, had to wait a while to speak with someone, but when I was connected to Allison Locke, the service advisor, she took over and everything flowed very smoothly. She made all the arrangements for the pickup of my car, left me a car to drive, and saw that My car was returned the same day. Miles was the person that picked the car up, he was very prompt, very courteous, easy to talk to. He also returned it the same day. I was impressed with the fact that it was washed and vaccumed also.
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 12/08/2021 05:53 PM

Thank you for taking the time for our survey!! We really appreciate the response as it is our pleasure to make your service as easy as possible, with excellent results. We as so proud of our team and look forward to servicing your beautiful vehicle again. Have a wonderful Holiday Seasom and a Happy New Year!!

                                                                              Teresa Bellamy
                                                                              Customer Care

Teresa Bellamy
JB
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Joni B.
Acworth, GA
2020 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2021
client vérifiéVérifié Client
10
Catégorie : Service
oil change
love the valet service
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 11/26/2021 07:58 PM

Thank you so much for taking the time to fill out our survey!! Thank you also for the 5 stars which lets corporate know we are keeping in touch with our customers. It has been a tuff year in alot of ways and we are just very grateful to have customers we consider family. Please feel free to call 678-605-9500 if you need anything and remember to check the web-site for seasonal specials. Thank you again.

                                                                       Teresa Bellamy
                                                                       Customer Care

Teresa Bellamy
LC
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Linda C.
Acworth, GA
2019 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2021
client vérifiéVérifié Client
10
Catégorie : Service
Worth the drive!
What an excellent service experience. I wish I had known sooner that Cartersville Genesis existed.
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 11/26/2021 08:00 PM

Thank you so much for the 5 star review!!! We appreciate you being part of the family and are here for all your car needs. Please be sure to check out our web-site for seasonal specials , like a FREE battery check.Thank you again for taking your time to fill out our survey, it means so very much to us. Have a wonderful Holiday season!

                                                                                 Teresa Bellamy
                                                                                 Customer Care

Teresa Bellamy
KM
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Kristofer M.
Marietta, GA
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2021
client vérifiéVérifié Client
Catégorie : Service
Great customer service!
The receptionist is exceptional. She goes above and beyond to make you feel at home.
Recommandé
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 07/07/2021 03:49 PM

Thank you so very much for the awesome survey score. We are  so sorry it took more than a day to respond after your service, as normally it's the next day, unless it's a weekend. Please let us know each and every time you have a service visit , how we can inprove , as this is a survey goal. We really do appreciate you being part of the family here, and we want you to know we also enjoy seeing customers who love  their vehicles . Have a wonderful summer .

                                                                             Teresa Bellamy
                                                                             Customer Service-

Teresa Bellamy
HH
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Hubert H.
Acworth, GA
2017 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2021
client vérifiéVérifié Client
Catégorie : Service
Excellent Service!
Bring your Genesis here for service! That is all.
Recommandé
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 07/02/2021 05:48 PM

Good evening and thank you so much for the 5 star review!! We are known for our customer service here and I'm not sure what happened, but I myself make the calls for a followup the next day... for all our customers. I can only think that I have been calling the wrong number and leaving my thank you message with someone else!!! Please accept our appologies , and know that I will be calling you first thing when I return to the office Monday!!!(I don't keep customer numbers at home) . We take our follow up calls, texts, and e-mails very seriously and are truely sorry you have had no contact for 2 days. I just want to extend a hand out to you and thank you one more time , as you have proven me correct when I say "we really do have the BEST customers " and we think of you all... like family.

                                                                      Teresa Bellamy
                                                                      Customer Care

Teresa Bellamy
HH
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Hubert H.
Acworth, GA
2017 Genesis G80
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2021
client vérifiéVérifié Client
Catégorie : Service
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/16/2021
Catégorie : Service
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 03/17/2021 04:21 PM

Thank you sir for taking the time to speak with us today.It truely is important to make sure every single customer is satisfied with their service and we are grateful for another chance to make that happen. Please let us know what your vehicle needs are and we will do our very best!!
                                                               Respectfully, Teresa Bellamy
                                                                                 Customer Care

Teresa Bellamy
CC
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Charles C.
Acworth, GA
2020 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2020
client vérifiéVérifié Client
Catégorie : Service
Friendly
Very friendly and helpful
Recommandé
TERESA B., Car Therapist de Genesis Of Cartersville a répondu le 07/29/2020 05:30 AM

Thank you so very much for taking your time to fill out our survey!!!This is your opportunity to be represented and it's our report card. We really appreciate you being part of the family, so please let us know whatever we can do to help make this a GREAT summer with lots of  driving adventure! We are here for you all summer long and are having some great specials, such as a FREE a/c check.Thank you again!!

                                                                           Teresa Bellamy
                                                                           Your Car Therapist :)

Teresa Bellamy
RH
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Ronnie H.
Cartersville, GA
2018 Genesis G80
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/13/2020
client vérifiéVérifié Client
Catégorie : Service
Seems to be an ongoing issue.
Created a great inconvenience. Don’t have a lot of faith in their services.
Non recommandé
JJ
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Jerri J.
Ball Ground, GA
2017 Genesis G90
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2020
client vérifiéVérifié Client
Catégorie : Service
Awesome
This group of people are so friendly and caring that I couldn't think of going anywhere else. They really care about you and your car.I have gotten to know quite a few of them and I consider them my friends.
Recommandé
12 sur 12 résultats
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