My In-laws recently purchased a GV80, spending close to $80K. They were sold based on the safety ratings and the sales team assurances of “outstanding” customer service. They tried to sell them a $4000 extended warranty on a brand new vehicle that they declined. They noticed a $4000 debit from their bank account and called to clear up the mistake. They were told the money would be returned in two weeks. Two weeks passed and no refund given. They called to speak to the GM and no return call received. I personally went with them to try and clear this up. We were met by the finance rep that acted like this was all new news to him. He was very combative and argumentative causing extreme distress to my 75 yr old mother in law. I’m sure he will be losing his kickback for this attempt at thievery. Very unprofessional to say the least. I would never recommend this company to anyone, not even my worst enemy!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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