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4,4

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Client vérifié

De Pere, WI

2022 Genesis Gv70

03/04/2022

Vérifié Client

Catégorie : Service

Disorganized

On two separate scheduled maintenance for new vehicle the valet service was messed up. No vehicle was left as per the genesis program we had to make arraignments for a second vehicle. After they forgot to schedule pickup on day of service we had to make arrangements again the following day. They caused us to have to change work schedule to be available for pickup then they were 20min late so I took car in for service/

MICHAEL P J., Assistant Service Manager de Genesis Of Appleton a répondu le 03/07/2022 05:49 AM

Thank you for the feedback. We are truly sory that your Genesis experience has not been what it needs to be. I assure you that big changes are coming to Bergstrom Genesis of Appleton and quality of service WILL get better. In the meantime, do not hesitate to reach out directly to me, Joe Hengel, or Mike Jersett (our Genesis management team).

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