business image

Genesis Of Algonquin

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(23 Avis)
100
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
2
Total des ReScores
5,0
Moyenne de ReScore
100
Score NPS ®

Détails de l'entreprise

Contact
(847) 854-6700
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
771 S Randall Road Algonquin, IL 60102
Département des ventes' Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(23 Avis)

AG
gravatar
Andrew G.
Evanston, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Worth the drive…
Although over an hour away from my home in Evanston, the team over at Genesis of Algonquin are worth the long drive. My wife and I were welcomed warmly by the team there, and felt comfortable throughout the entire process of buying our GV70. Our needs were understood, and met through unpretentious conversations with each department figure, sales, service, finance, and tech. We left happy, with our incredible crossover, which is a joy to drive. My wife and I have every intention of returning to the dealership for service. 10/10 would recommend.

RA
gravatar
Robert A.
Mundelein, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Better than all the res
Started my process of purchasing a new GV 70 a few weeks before I discovered Rosen Genesis. The 3-4 other dealerships I dealt with were impossible to work with; were unprofessional, did not return calls or e mails and seemed uninterested in getting me the car I wanted. Once I contacted Rosen they were problem solvers, returned calls an e mails in a timely fashion....all the things you would expect but others found difficult to produce. From GM to sales person were very impressive. Dominick, Eddie, and Jen.....outstanding.

JG
gravatar
Joseph G.
New Lenox, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Exceptional vehicle! 2022 GV70 3.5t Sport Prestige
Our experience from start to finish was excellent. Their guidance through the process is like no other, the sale, the education, as well as the follow up emails and phone consults. I am a present and future customer. Thank you!

SP
gravatar
Shayle P.
Highland Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Excellent experience
From start to finish, a very fair, professional dealership. Everyone was friendly and a pleasure to deal with. Will be back.
I also love the car.

NW
gravatar
Narvellia W.
Berkeley, IL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/09/2021
client vérifiéVérifié Client
Catégorie : Sales
Response was top-notch!
Thank you Patti and Rey Leon for reaching out to me. I appreciate you both reaching out to me in a timely matter. Looking forward to the future with the Genesis team!
I must say I love my Genesis!!!
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/05/2021
Catégorie : Sales
Bad communication, Pricing was changed with in 24 hours of agreement
The only reason I purchased this car at that location because I couldn't fin the exact one somewhere else. The service was terrible, I felt like they were play games with the pricing. I left a deposit until the following morning, I received a call before returning the price had increased. REALLY!!! I've now had the vehicle three weeks, and a couple lights came on inside for service. When I called for service I was put on the waiting list. REALLY!
Non recommandé
Dominick L. de Genesis Of Algonquin a répondu le 08/09/2021 07:25 AM

Narvellia we are sorry to hear about your experience with us. Unfortunately we have no control over incentives and they can be changed at anytime.  It is rear that Genesis changes incentives mid month but it has happened.  We are sorry that this effected your originally price quote from us.  As for your service issue I will be getting with Patti my Genesis Service representative to get in touch with you immediately.  please feel free to reach out to me directly with any of your needs. 

Dominick Logan 
(847)854-6700


TK
gravatar
Terrence K.
Lake Geneva, WI
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/21/2021
client vérifiéVérifié Client
Catégorie : Sales
HOW I SPENT MY FRIDAY AND MONDAY BUYING A GENESIS
EXCELLENT EXPERIENCE.........EXCEPT FOR THE TIME WASTED ON THEM TRYING TO SELL ADD-ON'S I WOULD DEFIANTLY RETURN TO PURCHASE ANOTHER CAR FROM THIS DEALER
Recommandé
Dominick L. de Genesis Of Algonquin a répondu le 06/11/2021 09:54 AM

Terrence thank you for the review! 


MC
gravatar
Michael C.
Huntley, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/10/2021
client vérifiéVérifié Client
Catégorie : Sales
Mike Becker
Mike Becker's patience and knowledge was second to none. Mike's attention to details and efficiency of the sale of my G70 was flawless comfortable and easy.
Recommandé
Dominick L. de Genesis Of Algonquin a répondu le 03/18/2021 11:36 AM

Michael thank you for the review! We hope that you are enjoying your G70! 


MW
gravatar
Maxim W.
Saint Louis, MO
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/24/2021
client vérifiéVérifié Client
Catégorie : Sales
Great Price with little hastle
Very easy and pleasant interaction with my salesman. Dealership offered good fair price with little need for haggling. Car was delivered clean and as promised with no issues. My only complaint: the paperwork was sloppy with misspelled name, wrong address, outdated car mileage, and missing documents. This was corrected as needed.
Recommandé
Dominick L. de Genesis Of Algonquin a répondu le 03/18/2021 11:38 AM

Maxim we are sorry that we did not give you a 5 star experiance.  Brian Acosta our Genesis Manager will be reaching out to speak with you.  We hope that you are enjoying your G70. 


JC
gravatar
Jeffrey C.
Darien, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/22/2020
client vérifiéVérifié Client
Catégorie : Sales
Jonathan Muehl is the Best!
The salesman/manager is transparent and quick to respond. I was looking at several vehicles from a variety of brands. I found Jon to be the most responsive and transparent. It took a couple of months for me to make my decision. Jon never pushed me or said this offer is only good tonight etc! Many other sales people operate this way. I myself work in sales and respect a customers timeline and decision process. Jon understood the concept of model matching to my needs, goals and timeline. Fantastic experience. I normally would not drive 60-75 minutes to a dealership to purchase a car but Jon was the reason.
Recommandé
Dominick L. de Genesis Of Algonquin a répondu le 10/12/2020 11:53 AM

Jeffrey thanks for the review! 


DM
gravatar
Daniel M.
Milwaukee, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2020
client vérifiéVérifié Client
Catégorie : Sales
New Genesis
This dealership is very fair and straightforward in the deals. No gimmicks
Recommandé

JS
gravatar
James S.
Woodridge, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2020
client vérifiéVérifié Client
Catégorie : Sales
Excellent Purchase Experience
Rosen Genesis provided us with a transparent, easy, and hassle-free car-buying experience. Jared Shaw was helpful and prompt in responding to my preliminary inquiries via email, and was very accommodating and knowledgeable about the vehicle during the test drive. Negotiation of a final price was painless, without the typical obfuscation and up-selling tactics I have encountered at other dealerships. In short: excellent experience. We would absolutely recommend this dealership to anyone in the market for a Hyundai or Genesis.
Recommandé

MS
gravatar
Michael S.
Northbrook, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2019
client vérifiéVérifié Client
Catégorie : Sales
Happy days
Great place to buy a car
Recommandé

JP
gravatar
Jeffrey P.
Crystal Lake, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2019
client vérifiéVérifié Client
Catégorie : Sales
Service
Na
Recommandé

BH
gravatar
Bronwyn H.
Sleepy Hollow, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2019
client vérifiéVérifié Client
Catégorie : Sales
Fabulous experience AGAIN!
I have purchased cars at Rosen Hyundai and now Genesis of Algonquin. This is my first Genesis purchase! I love the car and the benefits it has to offer. The salesperson went over the entire car and its fun gadgets in addition to helping me set up the Genesis app while I was there. Dealership is clean, staff is super friendly and the entire experience was seamless and non-stressful. Highly recommended!
Recommandé

DD
gravatar
David D.
Naperville, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
client vérifiéVérifié Client
Catégorie : Sales
Purchase of new Genesis
All around great buying experience!
Recommandé

1-15 sur 23 résultats
Entreprises près de chez vous
95
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(243 Avis)
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(209 Avis)
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(494 Avis)
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(877 Avis)
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(93 Avis)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.