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Garrett Auto & Truck Service

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(105 Avis)
90
Écrire un avis
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Détails du score

5 stars
91%
4 stars
1%
3 stars
2%
2 stars
1%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores™
5,0
Moyenne de ReScore™
90
Score NPS ®

Détails de l'entreprise

À propos

Our full-time mechanics are licensed, certified in their specialties, and have over 50 years collective experience in maintaining and repairing all types of vehicles. We’re experts in our field, capable and qualified to handle everything from tire repair and brake repair to complete Auto and Truck engine overhauls. Our full-time mechanics are licensed, certified in their specialties, and have over 50 years collective experience in maintaining and repairing all types of vehicles. We’re experts in our field, capable and qualified to handle everything from tire repair and brake repair to complete Auto and Truck engine overhauls.

Catégories
Entretien de la voiture, Entretien de la voiture, Réparation automobile
Contact
(248) 478-8382
Closed
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
24175 Industrial Park Dr Farmington Hills, MI 48335-2864
Obtenir des directions
Garrett Auto & Truck Service's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(105 Avis)
Écrire un avis
Avis récents
TZ
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TOM Z.
Northville, MI
Ford Cab & Chassis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2021
client vérifiéVérifié Client
10
We needed repair for poor engine performance
We had sent this truck to another repair shop for engine performance problems. They couldn't find problem, but thought it "starting running better on it's own". We got it back in same condition.
Sent it to Garrett, they found both problems with fuel system, gave me an exact price quote for labor and original equipment parts.
Truck was done and back in service in less than a week.
Perfect.
ST
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Shawn T.
Milford, MI
GMC Savana Passenger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/04/2021
client vérifiéVérifié Client
10
Fast and affordable service
Great service . Fast and affordable
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Client vérifié
Novi, MI
Chevrolet Suburban
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2021
client vérifiéVérifié Client
10
Always amazing service!
We have never had anything but amazing service. Always professional, quick, and detail repairs!
MF
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MOE F.
Wixom, MI
Ford Cab & Chassis
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/27/2021
client vérifiéVérifié Client
10
Professional
Kevin personally called me and made it clear he wanted to do whatever he could to resolve it. No one is perfect and I'm grateful they were willing to make corrections to keep both of us happy. Will happily return
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/27/2021
0
Lazy
My truck was deemed unroadworthy and therefore I was charged 2 hrs labor and denied having the few minor things I wanted done.

I inspected myself (I just bought the vehicle and figured hey maybe I missed something) only to find that my frame is completely solid which they claimed was not. The cab mounts were "terrible".... no there's reasonable rust for a 20 year old plow truck but safety concern in the next 2 years? Not even close.

So I had 2 other places look and am happily giving someone else my money.

If you're too busy just say it, but it's shameful to make someone spend $300 hard earned dollars for a bs diagnosis of uh yeah it's unsafe...
Kevin B. de Garrett Auto & Truck Service a répondu le 10/27/2021 11:40 AM

Please rescore us per our conversation . Thanks

Kevin B. de Garrett Auto & Truck Service a répondu le 10/28/2021 04:12 PM

Only road test around the complex, very short trip. Truck is NOT safe to drive. Besides having 2 broken rear leaf springs, broken upper spring plate. The cab is breaking off the frame. Missing complete section on driver side floor. Can see the road when door is closed. Multiple cab mounts breaking and coming apart. When driving feel the front of cab, Seat, floor and back of cab moving in different directions. The driver side if the seat is also coming apart. 2 frame members rusted through and can see passenger side frame rail flaking off in layers. Parking brake pedal on floor, no cable going to back. Shifter broken and held with electrical tape. Front brake rotors rust pitted. Truck will not pass a DOT. Did not complete an inspection as to many structural issues exist, with cab and frame. Have customer informed about the many issues with truck. CUSTOMER RESCORED TO A 5 STAR AFTER I SENT HIM THE PICTURES. 

CC
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CHRIS C.
Box Elder, SD
GMC Sierra 2500HD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2021
client vérifiéVérifié Client
10
Garrett was awesome.
Kevin was awesome getting our gmc duramax in for repair quickly as we were stranded in Detroit. The truck had the dreaded injector pump disintegration so we had to have the entire fuel system replaced. Kevin got the parts in quickly and we got our truck back in two weeks which is impressive. We would highly recommend Garrett auto and truck service.
Kevin B. de Garrett Auto & Truck Service a répondu le 10/28/2021 04:17 PM

Glad to help! 

MB
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Milam B.
Southfield, MI
Ford Excursion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/28/2021
client vérifiéVérifié Client
10
Ford Excursion Brought Back to Life
Garrett Auto and Truck diagnosed my Excursion promptly and had an estimate to me in a timely manner. The repairs went better than planned even though alot of parts were backordered. Kevin kept me current through entire process. Truck needed extensive work which Garrett mechanics tackled and took care of it as it it was their vehicle. Very pleased would definitely recommend to others.
Kevin B. de Garrett Auto & Truck Service a répondu le 10/28/2021 04:17 PM

Thanks !

Client vérifié
Commerce Township, MI
Chevrolet Express Passenger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2021
client vérifiéVérifié Client
8
Friendly service
Had the oil changed and air stem extenders installed on the rear dual tires on my RV. Nice to have a place that I can take it to now knowing it’s in good hands.
Kevin B. de Garrett Auto & Truck Service a répondu le 10/28/2021 04:17 PM

Thank you !

JS
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John S.
Westland, MI
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2021
client vérifiéVérifié Client
10
They serviced my turbo and it run like it should.
They inspect, cleaned, and replaced my turbo. So far so good. Fast diagnosis and turn around time. I'm pleased with my repairs.
Kevin B. de Garrett Auto & Truck Service a répondu le 10/28/2021 04:18 PM

thank you!

AO
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Andy O.
Livonia, MI
Chevrolet Cutaway
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/26/2021
client vérifiéVérifié Client
10
Oil leak repair on 1995 Chevy Cutaway
Kevin, Nick and Jim are amazing.
They are so thorough on everything they do. From the explanation of the repair and estimate through the completion of the job, I always know we are in good hands.

I am a return customer and will continue to count on Garrett Auto to do the job right and on time.

Thank you, fellas.
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Client vérifié
Livonia, MI
GMC RV Cutaway
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2021
client vérifiéVérifié Client
10
Outstanding service!
Had my 2012 GMC in for service. They had the problem diagnosed in no time and had me back on the road. Couldn’t be happier. Thanks again
RG
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REINE G.
Livonia, MI
Chevrolet Silverado 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2021
client vérifiéVérifié Client
Excellence
Nice people along with quality work.
Recommandé
Client vérifié
Livonia, MI
Ford E-350 Super Duty
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/23/2021
client vérifiéVérifié Client
Good work
Good work
Recommandé
NT
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Neven T.
Redford, MI
Ford Cutaway
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2021
client vérifiéVérifié Client
Service
A1 customer service, and a very reasonable price for the service I had done. My old truck is running great.
Recommandé
CG
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Chris G.
Ferndale, MI
Ford Econoline Wagon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2021
client vérifiéVérifié Client
Great Service
This was the first time that I have gone to Garrett's for service and i wasn't sure what to expect. I took my class B rv that had some steering and front end issues. I was very impressed with how much they communicate during the process, from texting to phone calls. What a difference they made and it drives like a new truck. Thanks Garrett Auto for the great job.
Recommandé
RG
gravatar
REINE G.
Livonia, MI
Dodge Challenger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2021
client vérifiéVérifié Client
Honest people
Love Garett. Been taking my vehicles there for years. They are upfront and vehicles always ready when they say they will be!
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