I went to this location due to being referred by a coworker. I took my car there due to my vehicle stating it was loosing power and decelerating. It was diagnosed as a fuel pump issue. They assessed my vehicle stating I needed to replace the high-pressure fuel pump, fuel pressure sensor, and purge solenoid valve. After The vehicle was in the shop for 2 days I began to call them and question what was going on with the vehicle. They kept saying they had to check different things and they would get back to me. A day and a half past with no response I contacted them. They said that they would get back with me. Again no response. At this point they now are not answering my phone calls. I went to the
location. The vehicle was paid for that day due to saying I have to pay for the parts first to start. I got my vehicle back. The vehicle was not starting properly and was still hesitating. I took the vehicle back to them they told me nothing was wrong with the vehicle still it just had to adjust. I drove the vehicle some more and the vehicle started making a weird noise and began stalling again. Two separate mechanics told me It was a failed fuel pump. I took the results by these two mechanics. They stated they would take care of it and assess it.They kept the vehicle for 3 days. During this time they failed to give me information and said would call me back. They finally returned my call and gave me their new estimate which had nothing to do with the fuel pump. They stated battery. Engine coils, and spark plugs needed to be replaced.This is the estimate they gave me.
QUOTE......
Product NEW BATTERY 760/960 AMP 293.99 1.00 $293.99
Product SPARK PLUGS IRIDIUM 20.20 6.00 $121.20
Product IGNITION COIL 90.86 1.00 $90.86
Hours DIAGNOSTIC, LABOR REMOVED AND REPLACED SPARK PLUGS AND COIL, INSTALL BATTERY 380.00 1.00 $380.00
Subtotal _886.05
+ Tax (8.375%) _42.38
Total $928.43
Amount Paid 0.00
Quote $928.43
The woman states that this needs to be done before they can evaluate if the fuel pump is working correctly. I inquired as to what does the battery have to do with a fuel pump but she kept saying that it did and it must be done before they can work on my fuel pump. She then stated well it probably wasn't the fuel pump we fixed It must have been the other fuel pump. At this point I wanted my vehicle back. Up on the return of my car several items were stolen. I do not recommend this place. They make whatever's wrong worse so they can charge you more money and don't even fix it properly. They diagnosed things just to get extra money to actually fix what the real problem is. Do not go there they will rip you off and mess up your vehicle.
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location. The vehicle was paid for that day due to saying I have to pay for the parts first to start. I got my vehicle back. The vehicle was not starting properly and was still hesitating. I took the vehicle back to them they told me nothing was wrong with the vehicle still it just had to adjust. I drove the vehicle some more and the vehicle started making a weird noise and began stalling again. Two separate mechanics told me It was a failed fuel pump. I took the results by these two mechanics. They stated they would take care of it and assess it.They kept the vehicle for 3 days. During this time they failed to give me information and said would call me back. They finally returned my call and gave me their new estimate which had nothing to do with the fuel pump. They stated battery. Engine coils, and spark plugs needed to be replaced.This is the estimate they gave me.
QUOTE......
Product NEW BATTERY 760/960 AMP 293.99 1.00 $293.99
Product SPARK PLUGS IRIDIUM 20.20 6.00 $121.20
Product IGNITION COIL 90.86 1.00 $90.86
Hours DIAGNOSTIC, LABOR REMOVED AND REPLACED SPARK PLUGS AND COIL, INSTALL BATTERY 380.00 1.00 $380.00
Subtotal _886.05
+ Tax (8.375%) _42.38
Total $928.43
Amount Paid 0.00
Quote $928.43
The woman states that this needs to be done before they can evaluate if the fuel pump is working correctly. I inquired as to what does the battery have to do with a fuel pump but she kept saying that it did and it must be done before they can work on my fuel pump. She then stated well it probably wasn't the fuel pump we fixed It must have been the other fuel pump. At this point I wanted my vehicle back. Up on the return of my car several items were stolen. I do not recommend this place. They make whatever's wrong worse so they can charge you more money and don't even fix it properly. They diagnosed things just to get extra money to actually fix what the real problem is. Do not go there they will rip you off and mess up your vehicle.