I recently purchased a 2016 Toyota 4Runner from Frontline Auto Brokers. At first, I was excited — it was my first car, something I had saved for over four years. Unfortunately, that excitement quickly turned into frustration once I realized how misled I had been.
The vehicle was listed on Facebook Marketplace with incorrect information about the drivetrain. I assumed it was AWD based on the listing, but it turned out to be RWD. Had I known that, I never would have purchased it. While I acknowledge I could have inspected the vehicle more closely, the listing itself was inaccurate and ultimately deceptive.
After owning the vehicle for only a couple of months, I began noticing constant oil leaks. Ironically, that was one of the few issues the seller specifically mentioned would not be covered under the extended warranty. When I took the vehicle to Toyota, they informed me that it had an internal oil leak requiring major labor — an $8,000–$9,000 repair.
This has been incredibly disappointing. I worked and saved since I was 15 to afford this car, and now I’m left with a vehicle that’s worth little more than its parts. To make matters worse, when I reached out to Frontline Auto Brokers about the situation, I received nothing but rude, dismissive emails blaming me for the purchase rather than taking any responsibility for the inaccurate listing.
Overall, this has been a devastating experience, and I would strongly caution others to be extremely careful when dealing with this dealership.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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The vehicle was listed on Facebook Marketplace with incorrect information about the drivetrain. I assumed it was AWD based on the listing, but it turned out to be RWD. Had I known that, I never would have purchased it. While I acknowledge I could have inspected the vehicle more closely, the listing itself was inaccurate and ultimately deceptive.
After owning the vehicle for only a couple of months, I began noticing constant oil leaks. Ironically, that was one of the few issues the seller specifically mentioned would not be covered under the extended warranty. When I took the vehicle to Toyota, they informed me that it had an internal oil leak requiring major labor — an $8,000–$9,000 repair.
This has been incredibly disappointing. I worked and saved since I was 15 to afford this car, and now I’m left with a vehicle that’s worth little more than its parts. To make matters worse, when I reached out to Frontline Auto Brokers about the situation, I received nothing but rude, dismissive emails blaming me for the purchase rather than taking any responsibility for the inaccurate listing.
Overall, this has been a devastating experience, and I would strongly caution others to be extremely careful when dealing with this dealership.