Fremont Hyundai is conveniently located in Fremont, CA . Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Fremont Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today Fremont Hyundai is conveniently located in Fremont, CA . Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Fremont Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today
I brought my 2023 Hyundai Tucson in for service at approximately 23,500 miles. My advisor, Walter Deras, told me I was "1,500 miles overdue" for service and that I had "clearly not been taking care of my car."
After returning home and reviewing my owner's manual, I discovered that Hyundai's recommended interval for this service is 24,000 miles. My vehicle was not overdue at all.
Walter sold me a $478 "24K Mile Service" package that included items such as fuel system cleaners, oil conditioner, crankcase cleaning, corrosion inhibitor treatments, and AC treatments. I specifically mentioned that my previous services had been performed at Hyundai of San Bruno and Hyundai South Bay and that neither dealership had ever recommended these services. His response was: "I apologize for what they did, but now I am telling you all this."
About 90 minutes later, after researching Hyundai's maintenance schedule and learning that many of these services were optional dealer recommendations rather than manufacturer-required maintenance, I returned and asked to cancel the package. My vehicle remained at the dealership for roughly three hours total, yet I was told that everything had already been completed and nothing could be removed.
When I questioned the necessity of the package, I was told that if I followed the owner's manual, I would "ruin" my car and that "if you don't want to take care of your car, that's fine."
I escalated the issue to Service Manager TJ. While he was polite, he refused to make any adjustment and stood behind the recommendation. He also mentioned that the dealership is under new ownership and trying to improve the customer experience. Unfortunately, this entire experience occurred under that new ownership.
My issue is not that optional services were offered. My issue is that I felt pressured into purchasing a $478 package through inaccurate statements about being overdue for service, comments suggesting I was not taking care of my vehicle, and fear-based messaging about following Hyundai's own maintenance schedule.
I will be taking my vehicle elsewhere for future service.