I just had a new BMW windshield put in my 2001 BMW Z8. Great story here:
Due to an internal fluid leak line showing in the middle of the rearview mirror I had bought a new BMW rear view mirror wholesale from South Atlanta BMW ($550.) I decided rather than risk a screw-up I went to (first time ever), Fred Sonsini Imports on Germantown Pike at the entrance to the Blue Route across from the Plymouth Meeting Mall. Figuring 10 minutes and $20-25 bucks to switch it out.
Just by bad luck the experienced mechanic was twisting it off the attachment stem on the windshield, using just one hand and no big force when the windshield cracked as the mirror came off (as I was standing there). Without any fuss at all he said "I will need to get you a windshield" and referred to calling one of the companies like Safelite.
I appreciated his immediate willingness and responsibility but said it would need to be a BMW replacement due to maintaining the value of this high value limited production Z8 BMW. He immediately went to the phone and ordered a replacement from Thompson BMW (2 weeks shipping from Germany and $1080. wholesale). He did not even call Fred, his boss.
I was amazed and now have seen Fred Sonsini's reputation for integrity on the internet He works on BMW, Lexus, Mercedes, etc.. Later, I spoke with Fred (78 year old gentleman) and thanked him and told him I appreciated his integrity and 'he thanked me' for saying so. I told him I needed to bring him my business and have one of my Mercedes SUVs in with the next to follow. I am more than pleased and impressed.
Recommandé
PS
Pam S.
Ewa Beach, HI
06/12/2017
This busness lies to get out of paying bills
These people ordered a part from me and lied to return a perfectly good part. I would not trust them
Dean said he has used this business for many years to take care of his vehicle issues that are beyond his scope of expertise. He is very satisfied with the service he receives.
I have using these guys for years. They offer great pricing and care towards your vehicle. The only issue I have is that they don't offer same day service due to them being so busy. Besides that these guys know what they are doing
Recommandé
AS
Adrian S.
Norristown, PA
Mercedes-Benz ML500
07/22/2016
Vérifié Client
Quick and Great Service
I dropped my car off for a wheel alignment and a oil change. They were quick and awesome. Understood I needed the car same day and that wasn't a problem. I love using Fred and his team. The best mechanics ever!
Recommandé
YD
Yoni D.
Pennsylvania
Porsche 944
07/22/2016
Vérifié Client
Catégorie : Service
Yoni said the service was great and this is the only business he takes his vehicle to. He would like to thank Fred for the service.
Recommandé
SS
Sylvester S.
Philadelphia, PA
Mercedes-Benz E500
05/17/2016
Vérifié Client
Catégorie : Service
Sylvester said they had great service and they are professional with good quality work.
Recommandé
RG
Rosney G.
Philadelphia, PA
BMW 750Li
05/17/2016
Vérifié Client
Catégorie : Service
Rosney said when he took in his vehicle to this business for checkup, they looked at it and they explain everything about the vehicle. He likes how they were so concern and educated him on his vehicle. He stated he would recommend this business for service 100 percent.
A very knowledgeable, courteous, trustworthy and responsive auto service repair shop.
I have never had a bad experience with Fred Sonsini, Inc. It's a pleasure doing business with Fred and his staff. They are by far my preferred auto service repair shop of choice. Thank you for for the high level of service you provide.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
Due to an internal fluid leak line showing in the middle of the rearview mirror I had bought a new BMW rear view mirror wholesale from South Atlanta BMW ($550.) I decided rather than risk a screw-up I went to (first time ever), Fred Sonsini Imports on Germantown Pike at the entrance to the Blue Route across from the Plymouth Meeting Mall. Figuring 10 minutes and $20-25 bucks to switch it out.
Just by bad luck the experienced mechanic was twisting it off the attachment stem on the windshield, using just one hand and no big force when the windshield cracked as the mirror came off (as I was standing there). Without any fuss at all he said "I will need to get you a windshield" and referred to calling one of the companies like Safelite.
I appreciated his immediate willingness and responsibility but said it would need to be a BMW replacement due to maintaining the value of this high value limited production Z8 BMW. He immediately went to the phone and ordered a replacement from Thompson BMW (2 weeks shipping from Germany and $1080. wholesale). He did not even call Fred, his boss.
I was amazed and now have seen Fred Sonsini's reputation for integrity on the internet He works on BMW, Lexus, Mercedes, etc.. Later, I spoke with Fred (78 year old gentleman) and thanked him and told him I appreciated his integrity and 'he thanked me' for saying so. I told him I needed to bring him my business and have one of my Mercedes SUVs in with the next to follow. I am more than pleased and impressed.