Frank and Sons scheduled our car repair and kept the date. At moment of drop-off they already had all parts and were ready to start repairs. They gave us an estimated time frame for repairs and they kept the date as close as possible, even when there was a long weekend holiday in between. When we went to pick up our car, it not only looked brand new as nothing ever happened to it but it was detailed clean inside and out, and the eyesight feature had been recalibrated as needed. They gave us a detailed summary of what they have done and even spare parts that were not used in the repair. Our experience with them is always the best, we recommend them to everybody we know.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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