'Trunk' door [with accompanying electronics]; bumper; side panel were damaged in a rear end collision with a truck. Having the vehicle checked & scheduled for repairs was a smooth process. Staff communicated well, for the most part, and were helpful in dealing with insurance company & rental agency. The repairs & new paint have restored the car to its pre-accident state. Back hatch works properly. Just waiting for a new Subaru emblem to arrive. What a relief!
CG
Cynthia & Thomas G.
SUBA Outback Premium
12/16/2023
Vérifié Client
10
Excellent job
They repaired the roof of our Subaru after we managed to ram the
antenna into a partially open garage-door (funny how that happens...)
Its so well done, we can't even tell it was ever damaged.
Fantastic job!
Thank you, Frank and Sons!
DE
Dennis E.
SUBA Outback
07/15/2023
Vérifié Client
10
Good work good personal contact.
Their work was good, even beautiful. It was done promptly in spite of the insurance delays. They kept up the line of communication on the progress of their work faithfully.
Frank and Sons scheduled our car repair and kept the date. At moment of drop-off they already had all parts and were ready to start repairs. They gave us an estimated time frame for repairs and they kept the date as close as possible, even when there was a long weekend holiday in between. When we went to pick up our car, it not only looked brand new as nothing ever happened to it but it was detailed clean inside and out, and the eyesight feature had been recalibrated as needed. They gave us a detailed summary of what they have done and even spare parts that were not used in the repair. Our experience with them is always the best, we recommend them to everybody we know.
I have had the pleasure of taking my car to Frank and Sons on two different occasions and both times were a great experience. They done FABULOUS work and the service is outstanding. 10 out of 10!
The service was excellent, the personnel were friendly and knowledgeable.
14 sur 14 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Vérifié Client
