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Five Star Automotive

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(24 Avis)
92
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
92
Score NPS ®

Détails de l'entreprise

À propos

If you’re looking for auto repair in Houston, TX, you’ve found us. Here at Five Star Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Houston car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of
If you’re looking for auto repair in Houston, TX, you’ve found us. Here at Five Star Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Houston car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Houston, we are totally confident that Five Star Automotive is the best option in town!
...more

Catégories
Réparation automobile, Réparation de collision, Entretien de la voiture
Contact
(346) 205-5525

Heures d'ouverture

Mon
7:00 AM - 4:00 PM
Tue
7:00 AM - 4:00 PM
Wed
7:00 AM - 4:00 PM
Thu
7:00 AM - 4:00 PM
Fri
7:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
2121 Brittmore Rd Ste 4400 Houston, TX 77043
Five Star Automotive's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(24 Avis)

TT
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THERESE T.
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/07/2025
client vérifiéVérifié Client
0
New engine, but the engine light came back on
FIVE STAR put a new motor in my 2018 Chevy tracks on 21 February. I picked it up that next week on a Wednesday and the engine light came back on within two days as me picking it up which would make that Friday and I called them back and also text him. They didn’t respond for about two or three days And they didn’t offer me anything so I just said that I was gonna take it to another dealership, but the service was poor because there’s no way the engine light should’ve came back on

JL
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JAY L.
KATY, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/07/2025
client vérifiéVérifié Client
9
Diesel Emmision System repair
5 star fixed my Nissan diesel emission system. My all in cost was $3500, which is great considering the Katy Nissan dealership quoted $17000. 5-Star did a solid job fixing my vehicle up. The other guys were just thefts.
The T. de Five Star Automotive a répondu le 03/08/2025 09:34 AM

It sounds like you were quite the savvy shopper, Jay. We’re glad to hear you found our services to be a much more wallet-friendly option compared to those dealership prices. It’s always a relief when your vehicle gets the care it needs without breaking the bank – or feeling like you've been robbed. If there's anything more we can do for you in the future, just let us know!


MM
MICHELLE M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2025
client vérifiéVérifié Client
10
TRUST
I feel as a women, being able to trust a mechanic is so important. The moment I walked in and spoke with everyone it was different from other places I've. Going forward this is the only place I will bring my vehicles. They did GREAT work and the communication put me at ease. Thanks Team!!!!!!!!!
The T. de Five Star Automotive a répondu le 03/08/2025 09:34 AM

It's fantastic to hear that you found a trustworthy mechanic in us! We totally get how important it is to feel comfortable and confident when getting your vehicle serviced. It sounds like our team hit the mark with both the work done and communication, which is always our goal. Your vehicles are in good hands here, and we look forward to keeping them running smoothly. Here’s to many happy miles ahead!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2025
client vérifiéVérifié Client
10
Great service
Kevin is great! Keeps you informed and very knowledgeable. Awesome Instagram as well.
The T. de Five Star Automotive a répondu le 03/07/2025 09:34 AM

We appreciate you sharing your experience! It's fantastic to hear that Kevin is hitting the mark with his communication and expertise. And yes, we do aim for Instagram posts that make our followers feel like they’re in the driver’s seat. We’re here to keep those wheels turning smoothly!


RR
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RHETT R.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2025
client vérifiéVérifié Client
10
Oil Change and Alignment
I had great service again at Five Star Auto!
The T. de Five Star Automotive a répondu le 01/14/2025 09:33 AM

We're delighted to hear that you had another positive experience with us at Five Star Auto! It’s always our goal to provide top-notch service. If our team was a band, we'd be sure to hit all the right notes for you. Come back anytime for more of the same excellent service!


JM
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Jose M.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2024
10
Very Knowledgeable
Would highly recommend this shop for any Deisel or Gas repair you have the staff is very friendly and highly experienced. I had work work done on my Ford 6.0 and my 6.7 Diesel both occasions were superb they kept me updated with progress. Their lead times are quick and would continue to come here for any future work.
The T. de Five Star Automotive a répondu le 12/10/2024 09:32 AM

We really appreciate your recommendation! It's fantastic to hear that you had superb experiences with your Ford diesels. Our team takes great pride in being friendly and knowledgeable, and we love keeping our customers in the loop with progress updates—because who doesn’t love a behind-the-scenes peek? We're glad to know you found our lead times impressive too. Here’s to a smooth ride ahead for all your future repairs!


VM
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VERLINA M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2024
client vérifiéVérifié Client
10
Excellent Customer service and Excellent quality Service!!!
My experience was unmatched ??.. Scheduling my appointment was pleasant and welcoming. Thank you!! (Tatiana) Soon as I arrived the mechanic was right on it!! I explained what was going on and he did a diagnostic test. He came back with the issues on my 2016 Jeep wrangler and he was able to bring her back to life again. He did an amazing job..
Five Star Automotive is just what it represents.. FIVE STARS!!! I'm sorry, I didn't get his name. But I want to say Thank you sir.. ?
The T. de Five Star Automotive a répondu le 12/10/2024 09:32 AM

We're delighted to hear that your experience was five-star worthy! It's great to know our scheduling process felt warm and welcoming—like a cozy blanket on a chilly day. We're also happy to hear that our mechanic got your Jeep back in action faster than you can say "off-road adventure." We aim to make every visit as seamless as possible, so your kind words mean a lot. We'll make sure to pass along your appreciation to the team. Safe travels on your journeys ahead!


JM
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Jose M.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2024
10
Very Experienced
Would highly recommend this shop for any repair you have whether it's Gas or Deisel had a 6.7 and a 6.0 Ford Deisel dropped off the mechanics were able to diagnose and repair with ease they communicate and update as they go which helps alot.
The T. de Five Star Automotive a répondu le 12/10/2024 09:32 AM

Thank you for the awesome review! It sounds like our team hit the nail on the head with your Ford diesel repairs. We're all about making the repair process as smooth as possible, just like those engines purr after a good tune-up. We're glad to hear you appreciated the communication too; keeping you informed is a top priority for us. If your trucks ever need some extra TLC, you know where to find us!


Client vérifié
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2024
client vérifiéVérifié Client
10
Great!!
They did amazing keeping me in the loop on the status of my vehicle and went above and beyond to put an extra part in to help with the main issue. I really appreciate them taking their time to make sure that me vehicle was diagnosed and fixed the right way.

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/25/2024
4
Good but could be better.
Little to NO communication about my vehicle.
The T. de Five Star Automotive a répondu le 09/30/2024 09:08 AM

We appreciate you sharing your experience, and we completely understand how frustrating it can be to feel out of the loop. Communication is key, and it sounds like we dropped the ball this time. Our goal is to keep you informed every step of the way, so your feedback will help us improve. If there's anything else you'd like to discuss, please feel free to reach out. We value your business and hope to make your next visit a smoother ride!


JH
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JAMES H.
Houston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/06/2024
client vérifiéVérifié Client
10
Knowledgeble. Have a a complicated jag—fixed it beautifully
Knowledgeable. Fixed a complicated car. No hassles. Friendly and efficient
The T. de Five Star Automotive a répondu le 09/07/2024 09:33 AM

It sounds like we hit the jackpot with your car! We take pride in tackling the tricky stuff, and it’s great to know our team made the process smooth and friendly. If your car ever needs some TLC again, you know where to find us. Here’s to more hassle-free drives ahead!


RR
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RHETT R.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2024
client vérifiéVérifié Client
10
Brakes and control arms
I bring all 3 of my cars to Kevin. His team is honest and reliable.
The T. de Five Star Automotive a répondu le 07/27/2024 09:33 AM

Dear Rhett,Thank you for entrusting all three of your cars to us! It's great to hear that you find our team honest and reliable. We're thrilled to have such a loyal customer like you. We'll make sure to keep up the good work for all of your automotive needs.Take care and safe travels!Warm regards,The Five Star Automotive Team


SB
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2024
client vérifiéVérifié Client
10
Best Automotive Care
I went in to Five Star Automotive to get a few things worked on my car. My experience was 5/5 friendly, fast , affordable. Thanks everyone at Five Star Automotive.
The T. de Five Star Automotive a répondu le 06/18/2024 09:32 AM

We're thrilled to hear that your experience at Five Star Automotive was top-notch! Providing friendly, fast, and affordable service is what we're all about. Thanks for trusting us with your car, and we hope to see you again in the future!


CG
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CHUCK G.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2024
client vérifiéVérifié Client
10
Transmission and body work.
Kevin and his family went over and beyond what normal shops do. Fixed my daughter transmission and body damage quickly and cheaper than any other shop would. Thank you everyone at 5 Star.
The T. de Five Star Automotive a répondu le 04/04/2024 09:33 AM

Dear Chuck,Thank you for taking the time to share your experience with us! We're delighted to hear that Kevin and our team were able to provide exceptional service for your daughter's transmission and body damage. We always strive to go above and beyond for our customers, and we're pleased to hear that it made a positive impact. We appreciate your kind words and your trust in us.Best regards,The Five Star Automotive Team


RK
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2024
client vérifiéVérifié Client
10
Amazing!
This is my GO TO place for anything. Routine car care, collision and body, trouble shooting, or even just general help! They’re amazing, fast, and SO knowledgeable. I recommend to everyone I know!
The T. de Five Star Automotive a répondu le 03/23/2024 09:35 AM

We're thrilled to be your go-to automotive service provider, Rachel! It's fantastic to hear that you've had such positive experiences with our team, whether it's routine maintenance, collision and body work, troubleshooting, or general assistance. We appreciate your recommendation and are grateful for your support. We look forward to continuing to provide you with amazing, fast, and knowledgeable service in the future.


DM
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David M.
Katy, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2024
10
First class people
Helped me get my company truck back to work quicker than expected, I think I found my new fleet repair shop! Thanks to Kevin and his crew
The T. de Five Star Automotive a répondu le 03/12/2024 09:32 AM

David, we're thrilled to hear that we could get your company truck back on the road swiftly! We appreciate your trust in us and are honored to be considered as your new fleet repair shop. We'll be here to keep your fleet running smoothly. Thank you for choosing Five Star Automotive!


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We’re thrilled to hear you felt right at home with us! 🏠✨ Trust is key, and we’re glad we delivered on that! Your vehicles are in good hands here. 🚗💪 Thanks for choosing Five Star Automotive as your new go-to! 🙌 #TrustworthyService #FiveStarAutomotive
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🚗 Thanks for the shoutout! We're thrilled you think Kevin's knowledge and updates are top-notch. Our Instagram game might be great, but it’s his skills that really drive us! 🚀 Keep rolling with us! #FiveStarService #AutoExperts
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Thanks for the 5-star love! ? We're thrilled to hear you had another great experience with us! At Five Star Automotive, we aim to keep you and your ride happy! ?? Swing by anytime for more automotive magic! #FiveStarService #AutoCare
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We're thrilled to hear you had superb experiences with us! ?? Our team loves keeping you updated while making sure your Ford runs like a dream! Thanks for the shoutout and your trust—let's keep those engines purring! ? #FiveStarService #AutoRepairExperts
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Thank you for the glowing review! ? We're thrilled to hear about your exceptional experience and that we could revive your Jeep Wrangler! ?✨ Our team works hard to keep those engines purring! Keep riding in style! #FiveStarService #AutoCare
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We love hearing that our team made your car troubles disappear faster than a magician! ?? Thanks for trusting Five Star Automotive with your complicated fix. We're here to keep you rolling, hassle-free! ?? #CarCare #FiveStarService
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? Thank you, Rhett! We're thrilled to be your go-to for all things automotive. Your trust means the world to us! ? #CustomerAppreciation #FiveStarService
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Thanks for the stellar review! ? We're thrilled to hear that we hit the mark in providing excellent service. Friendly, fast, and affordable is our motto! ?? #CustomerSatisfaction #FiveStarService
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? Thank you, Kevin and family, for the stellar review! We're thrilled to have helped fix your transmission and body damage. Your kind words motivate us to keep delivering top-notch service! ?? #FiveStarAutomotive #TopNotchService
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? We're so glad to be your GO TO for all things automotive! Thanks for your kind words and for recommending us. We're here for all your car needs! ?? #CustomerAppreciation #FiveStarService
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? Thank you for the 5-star review, David! We're thrilled to have exceeded your expectations. We're always here to keep your fleet in top shape. ?? #CustomerAppreciation #FleetMaintenance
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Thanks for the pawsitive review! ? We're thrilled to know you had a furbulous experience with us. Thanks for trusting us with your vehicle needs. We hope to see you again soon! #FiveStarService #HappyCustomers
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Thanks for the kind words, Ernest! We're proud to provide ? service to all our customers in Houston. #Houston #FiveStarAutomotive #CustomerService
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Thank you for the kind words, Ryan! We're thrilled to hear you had a great experience with us. ? #Houston #DieselMechanic #FiveStarAutomotive
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We strive to provide ?good, honest service? to all our customers! #FiveStarAutomotive #Houston
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