Just like that, I’m on the phone with insurance, towing, trying to find a good collision center! I chose Faulkner body Works at the strength of the Faulkner name! After the initial conversation communication was only on an as they needed to talk to me basis! Knowing that this is gonna be a while I figured I would not bother them while I had a rental car covered under insurance! It was drawing near to the time of my rental expiration. Let’s say two weeks ahead when I finally got in touch with him by stopping by to see them in person and they said I needed to sign authorizations to repair And put in my registration and insurance card because my inspection which they said they would take care of was going to expire at the end of the month and they would have it later than that! I spoke to four different individuals throughout the whole repair process all of which I told him my car needed to be state inspected since they are holding it past the promised estimated date of repair finish! I even asked the lady who called me to tell me, my car was done is my car inspected and she said yes so I arranged two different individuals to take time out of their evening and gas money to go and get my car since I wasn’t getting off work until you closed and when they got there, the car was undrivable because it did not have an inspection sticker for me to legally drive it so Had to send those two back home after wasting their time and mine and get on Phone to argue with John about him promising me to have it my car inspected upon pick up. He also tried to get me to come back the next morning during a snowstorm to take the car myself to have it inspected And I said no deal you promised me so he followed through because he had to! In Faulkner collisions defense looking around their property they seem to be overwhelmed with work and need more technicians. Plus they’re finished. Products looked excellent very nice job but getting from point a to point B I felt quite left in the dark . Also, at checkout the final bill was $5000 more than the insurance check which showed me being responsible for it. I made them re-itemize the bill to declare that driver myself is not responsible. The insurance is responsible for their overage charge if someone just would’ve talked to me During the whole process, all of this would’ve been understandable, waiting on parts being overwhelmed with work holidays being off sick, but no one seemed to want to talk and communicate to keep me at peace about this whole trying event!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Vérifié Client